Dianelis Betancourt

• Developed customized menus and dining experiences in collaboration with the Chef, accommodating various dietary requirements.
• Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests and owners .
• Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
• Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
• Enhanced guest satisfaction by providing exceptional service and anticipating their needs
• Mopped and vacuumed floors to remove residue and restore finished appearance.
• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
• Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
• Properly wash and protect the owner's clothing and private belongings.
• Make an inventory of cleaning products, food and other necessary products. Make a list every week of cleaning inside and outside the apartment, report any problems or necessary repairs.
• Systematically carry out an organized plan for cleaning the boat and the apartment, create a manual that helps ensure that everything is ready for the arrival of the owner.

• Enhanced passenger experience by providing exceptional customer service and attending to individual needs
• Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
• Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
• In addition to working with them on charter or owners outing I am in charge of cleaning and organizing the yacht maintaining regular order of supplies, laundry and other important things.

• High charters/owners program.

• Ensured vessel and passenger compliance with policies, procedures, regulations and safety guidance.

• Performed all interior duties including responsible for all inventory and restock supplies, laundry, cabins turn overs Planned & Anticipated Guest special needs.

• Responsible for all deck and mate responsibility including docking, anchoring, fuel bunkering and deck toys.

• Responsible for food and beverages service, including coordinating and planning meals with Chef during guest trips.

• Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible and extended hours; night, weekend, and holiday shifts.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• All this duties were performed on:

*97'ferretti"Soleado"2012

*82' Sunseeker "JJ "2008

*68' Azimut "Zest for life" 2008

*65' Numarine "Sebastian" 2017

*53' Azimut "Alegria" 2015

*58' Leopart "Archipelago II" 2021

* 44' Fountaine Pajot "Sukhu" 2020

*116' Azimut "Rylax" 2010

*100' Astondoa "Mr Doom" 2020

*92' Lazzara "New Life" 2012

• High charters/owner program.
• Ensured vessel and passenger compliance with policies, procedures, regulations and safety guidance.
• Performed all interior duties including responsible for the inventory and restock supplies, laundry, cabins turn overs.
• Planned & Anticipated Guest special needs as birthday decorations, wedding (others specials occasion) Responsible for food and beverages service, including coordinating and planning meals with Chef during guest trips.
• Demonstrated respect, friendliness and willingness to help wherever needed.
  Worked flexible and extended hours; night, weekend, and holiday shifts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Worked with POS system to place orders, manage bills and handle complimentary items.
  *Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  *Inspected dishes and utensils for cleanliness.
  Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  *Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  *Explained menu items and suggested appropriate options for food allergy concerns.
  *Bussed and reset tables to keep dining room and work areas clean.

*Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
*Kept alcoholic beverages well-stocked and organized to meet expected demands.
*Polished glassware, bussed tables and removed debris to keep customer areas clean.
*Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

*Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times. *Supported servers, food runners and bussers with keeping dining area ready for every guest.
*Documented reservations, alerted servers and managers of large groups and prepared seatings.