Dianelle James
Rotan,TX
Summary
Dynamic professional with extensive experience at Rotan Independent School District, excelling in customer service and office administration. Proven ability to enhance operational efficiency through meticulous organization and effective communication. Skilled in Microsoft Word and Excel, with a strong commitment to maintaining confidentiality and supporting team success.
Overview
10
10
years of professional experience
Work History
Secretary/Account Payables
Rotan Independent School District
07.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Daycare Worker/Daycare Director
Rotan Independent School District
04.2017 - 12.2020
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
Insurance Secretary
Texas Farm Bureau Insurance-Fisher County
03.2015 - 04.2017
- Prepared detailed reports outlining premium comparisons from multiple carriers to assist agents in presenting the best options for clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service when addressing concerns or questions about coverage options or billing issues.
- Expedited claim resolution by coordinating effectively with adjusters, appraisers, attorneys, and other involved parties.
- Handled check or card transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Rotan High School
Rotan05-2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Accounts receivable and payable
- MIcrosoft Word and Excel Experience
- Requisition processing
Timeline
Secretary/Account Payables
Rotan Independent School District
07.2021 - Current
Daycare Worker/Daycare Director
Rotan Independent School District
04.2017 - 12.2020
Insurance Secretary
Texas Farm Bureau Insurance-Fisher County
03.2015 - 04.2017
High School Diploma -
Rotan High School
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