Diane M Dean
Monroe,GA
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Sr. Logo Customer Service Rep.
Bridgestone Golf
Covington, GA
12.2012 - Current
- Take orders via email and inbound phone calls, process orders, take payments, help manage inventory
- Answer inbound calls from customers, consumers and sales reps.
- Work with customers, sales rep as well as distributors nationally and internationally on a daily basis.
- Work with outside vendors to ensure that custom orders are processed accurately and shipped in a timely manner.
- Train new incoming sales representatives on how to process orders and how to navigate websites within the company.
- Six Sigma White Belt Certified
Logo Clerk
TSI Future Staff
Conyers GA, GA
02.2011 - 12.2012
- placing orders and payments
- filing
- manage multiple third party websites for vendor orders
Salon Manager
Bear Necessities Salon and Spa
Covington , GA
01.2010 - 02.2012
- Salon Manager
- Nail Technician
Collector
Tru Check / Walton EMC
Snellville, GA
10.2005 - 01.2010
- Made out bound calls to collect on past due gas accounts.
- Worked front counter customer service collector for electric and gas accounts.
- Worked in the field collecting on past due electric accounts.
Education
Certificate - Nail Technician
Conyers Career Institute
Conyers, GA06-2005
GED -
Athen Technical School
Monroe, GA05-2003
Skills
- Billing and Collections Best Practices
- Payment Acceptance
- Repayment Negotiations
- Collections Regulatory Guidelines
- Following Conversation Scripts
- Data Collection
- Complaint Resolution
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Microsoft Outlook
- Customer Service
- Proofreading
- Professional Telephone Demeanor
- Grammar
- Positive and Professional
- Order Processing
- Reading Comprehension
- Microsoft PowerPoint
- Spreadsheets
- Order Fulfillment
- Adaptive Team Player
- Prioritization
- Microsoft Excel
- Staff Training
References
References available upon request.
Timeline
Sr. Logo Customer Service Rep.
Bridgestone Golf
12.2012 - Current
Logo Clerk
TSI Future Staff
02.2011 - 12.2012
Salon Manager
Bear Necessities Salon and Spa
01.2010 - 02.2012
Collector
Tru Check / Walton EMC
10.2005 - 01.2010
Certificate - Nail Technician
Conyers Career Institute
GED -
Athen Technical School
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