Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIANET M GONZALEZ

Miami,FL

Summary

Dynamic professional with a proven track record in customer service and administrative support, including expertise in Microsoft Excel and a positive, collaborative attitude. At Gastronomica Miami, excelled in enhancing customer satisfaction and streamlining service operations. Skilled in quality control and technical support, adept at fostering client loyalty and team efficiency.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Server Assistant

Gastronomica Miami
08.2024 - 01.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Customer Service Representative

Cubanacan
02.2019 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

French Teacher

UNIVERSIDAD CENTRAL DE LAS VILLAS
09.2018 - 06.2019
  • Communicated with students in French to foster oral proficiency.
  • Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
  • Established positive rapport with students, fostering an environment of trust and open communication.
  • Implemented effective classroom management techniques to maintain an orderly learning environment while addressing behavioral issues promptly and fairly.

Tourist Guide

CUBA CRIOLLA
09.2017 - 12.2017
  • Built personal relationships with guests to promote positive experiences.
  • Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
  • Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
  • Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.

Education

Bachelor of Arts - Foreign Languages And Literatures

UNIVERSIDAD CENTRAL DE LAS VILLAS
SANTA CLARA ; VILLA CLARA ,CUBA
06-2017

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Customer service
  • Service prioritization
  • Computer proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Administrative support
  • Microsoft PowerPoint
  • Technical support
  • Quality control

Languages

English
Professional Working
French
Professional Working
Spanish
Native or Bilingual

Timeline

Server Assistant

Gastronomica Miami
08.2024 - 01.2025

Customer Service Representative

Cubanacan
02.2019 - 04.2023

French Teacher

UNIVERSIDAD CENTRAL DE LAS VILLAS
09.2018 - 06.2019

Tourist Guide

CUBA CRIOLLA
09.2017 - 12.2017

Bachelor of Arts - Foreign Languages And Literatures

UNIVERSIDAD CENTRAL DE LAS VILLAS

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DIANET M GONZALEZ