DiAngelo M Marrero
Antioch,USA
Summary
Dedicated professional with strong customer care experience, skilled in managing multiple priorities while maintaining a positive attitude. Committed to supporting team goals by taking on additional responsibilities and delivering quality service that meets company standards. Eager to learn and grow within the organization.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Sales Manager
RimTyme Custom Wheels and Tires
Madison, TN
04.2024 - Current
- Led sales team in promoting custom wheels and tires, resulting in increased customer engagement and sales.
- Managed customer relationships, fostering satisfaction and loyalty through tailored service.
- Oversaw and organized products, services, and sales activities, ensuring operational efficiency and customer satisfaction.
- Performed tire installations and rotations efficiently using industry-standard tools and equipment.
- Conducted thorough inspections to assess tire condition and ensure safety compliance.
- Diagnosed tire-related issues, providing accurate recommendations for repair or replacement.
- Maintained organized work area, ensuring compliance with safety regulations and protocols.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
OWNER / OPERATOR
AlitesTranportion
Nashville, TN
02.2023 - 04.2024
- Managed daily operations, ensuring efficient transportation logistics and timely delivery.
- Oversaw daily business functions to ensure smooth operations.
- Developed and implemented cost-saving strategies to enhance operational efficiency.
- Oversaw vehicle maintenance and ensured compliance with safety regulations, reducing downtime.
- Trained and mentored staff on best practices in transportation management and customer service, enhancing team capabilities.
- Increased customer satisfaction by providing high-quality services and timely communication.
DRIVER
Federal Express
Mount Juliet, TN
05.2019 - 01.2023
- Delivered goods and products to the customer on time and in excellent condition.
- Cleaned and maintained the vehicle and assessed it for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Secured customer signatures to finalize and process delivery documentation.
- Cross-checked daily deliveries with shipping instructions to ensure accuracy before customer distribution.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Obtained customer signatures to complete and process paperwork.
- Worked directly with customers to assess damage and incompleteness of orders.
SECURITY SPECIALIST
Solaren Risk Management
Nashville, TN
06.2018 - 03.2019
- Delivered safety reports and data analysis to building managers, enhancing informed decision-making for security processes.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Maintained security at entrances and exits to prevent unauthorized access. by maintaining physical presence and carefully monitoring.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded to alarms promptly to assess security breaches and ensure safety., investigated disturbances and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
HOUSEMAN
Indigo Hotel
Nashville, TN
05.2017 - 03.2018
- Organized linen closets and gathered supplies to ensure efficient room restocking.
- Maintained cleanliness of buildings and indoor property.
- Restocked room supplies like facial tissues to enhance guest experience with each job.
- Cleaned and maintained guest rooms, bathrooms, and work areas to uphold high cleanliness standards.
- Maintained cleanliness of buildings and indoor properties.
DELIVERY DRIVER
Bath Trends
Fort Lauderdale, FL
08.2015 - 12.2016
- Completed on-time deliveries by choosing the best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Delivered packages directly to customer doorsteps and business offices, enhancing customer satisfaction.
- Loaded the truck and properly secured the items to prevent damage for deliveries.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Assisted in setting up merchandise displays in-store.
Education
High School Diploma -
Lancaster Christian Academy
08.2009 - 05.2012
No Degree - Criminal Justice
Nashville State Community College
Skills
- Sales Strategy
- Sales Forecasting
- Sales Reporting
- Sales Analytics
- Customer relationship management
- Customer Retention
- Customer Service
- Customer engagement
- Product Knowledge
- Market Analysis
- Inventory management
- Schedule Management
- Team leadership
- Training and mentoring
- Problem solving
- Verbal and Written Communication
- Effective communication
- Conflict resolution
- Punctuality
- Safety procedures
Accomplishments
Currently obtaining my Class A CDL
Hobbies and Interests
- Auto Repair/Restoration
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Cooking
- I like working with my hands and fixing things.
- Animal Care
- Strategy Games
- Music
Timeline
Sales Manager
RimTyme Custom Wheels and Tires
04.2024 - Current
OWNER / OPERATOR
AlitesTranportion
02.2023 - 04.2024
DRIVER
Federal Express
05.2019 - 01.2023
SECURITY SPECIALIST
Solaren Risk Management
06.2018 - 03.2019
HOUSEMAN
Indigo Hotel
05.2017 - 03.2018
DELIVERY DRIVER
Bath Trends
08.2015 - 12.2016
High School Diploma -
Lancaster Christian Academy
08.2009 - 05.2012
No Degree - Criminal Justice
Nashville State Community College