Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Software
Timeline
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Diann Boyer

Diann Boyer

Riverton,UT

Summary

Experienced in Agile methodology, software engineer management, and software product testing. Detail-oriented professional with over 15 years of Quality Assurance, People, and Project management expertise. Unmatched technical troubleshooting and data interpretation skills, complemented by strong interpersonal abilities. Strong leader with excellent verbal and written communication, analytical, and problem-solving skills.

Overview

16
16
years of professional experience
2
2
Certification

Work History

Product Engineering Manager and Scrum Master

Isolved HCM
12.2022 - 02.2025
  • Mastery of QA Methodologies, Software Development Lifecycle (SDLC), and Technical Troubleshooting
  • Comprehensive knowledge of Agile frameworks and methods (Scrum and Kanban), with a thorough understanding of the software development lifecycle
  • Proficient in Microsoft Office Suite and Azure DevOps
  • Spearheaded Training Programs with internal and external resources and led Quality Improvement Initiatives which led to a 60% decrease in hotfix in 24 months
  • Extensive experience in a Scaled Agile Framework (SAFe) environment
  • Exceptional communication, facilitation, negotiation, and coaching skills with diverse Agile teams
  • Managed and coached 20 team members across three teams
  • Demonstrated ability to facilitate meetings at multiple organizational levels
  • Facilitated and participated in all Scrum ceremonies
  • Skilled in backlog refinement, story splitting, estimation, velocity tracking, retrospectives, and Sprint Reviews and implemented Planning Poker for better estimations across all three team
  • Increased velocity by 30% of all teams by implementing a self-managed mentality and more communication

QA Manager

Isolved HCM
10.2021 - 12.2022
  • Established quality standards and policies aligned with company goals in the documented the Test Strategy
  • Grew QA team form 15 team members to over 40 in 18 Months by hiring and mentoring exceptional team members
  • Facilitated daily Scrum meetings, ensuring efficient team collaboration
  • Created and implemented quality control methods and tests to guarantee products met standards
  • Assigned tasks to the QA team, monitored, and evaluated their performance
  • Communicated complex information effectively to the team, stakeholders, and customers
  • Monitored quality metrics across all teams to identify and address areas for improvement
  • Built and maintained relationships with all levels of management and peers
  • Prioritized work and tasks under pressure to meet deadlines
  • Coached and developed team members to achieve better results

QA Team Lead Time and Attendance

Isolved HCM
06.2018 - 10.2021
  • Reassessed quality control practices to identify bottlenecks and voids in the process
  • Mentored and trained Time and Attendance Team of 6 members to create a team that reduced the number of bugs found in testing from over an average of 25 per sprint to an average of 2.
  • Performed UAT, Black box, Functional, Exploratory testing to assess product effectiveness, alignment with designed purpose, and adaptations for other purposes
  • Advised and led process improvement team with deliberation, leadership and strategic planning
  • Conducted data review and followed standard practices to find solutions
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes with ADO
  • Reported problems and concerns to management
  • Implemented a documented test strategy across all teams for QA conformity across all projects
  • Tested and assisted in delivering multiple Time and Attendance products with high User acceptance.

QA Analyst, Time and Attendance

Isolved HCM
05.2009 - 06.2018
  • Adapted procedures to mitigate issues and improve deficiencies
  • Performed UAT, Black box, Functional, Exploratory and manual testing to assess product effectiveness, alignment with designed purpose, and adaptations for other purposes
  • Conducted data review and followed standard practices to find solutions
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes with ADO
  • Tested and released two Time and Attendance versions of the project from conception to implementation
  • Reported and Documented bugs

Education

Some College (No Degree) - Family And Consumer Studies

University of Utah
Salt Lake City, UT

Skills

  • Certified Scrum Master
  • Quality Management and improvement
  • Quality Goal Development
  • QA methodologies mastery
  • Proficient with Microsoft Office
  • Training implementation
  • Project Management
  • Technical troubleshooting
  • Proficient with Azure Dev Ops
  • Certified Agile Professional
  • Strategic planning
  • Coaching and mentoring

Certification

  • Certified Agile Professional, Six Sigma Global Institute, 02/01/25
  • CSM Certified Scrum Master, Six Sigma Global Institute, 02/01/25

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePersonal development programsHealthcare benefitsPaid time off401k matchCareer advancement

Software

Azure DevOps

Microsoft Office

Isolved HCM

Timeline

Product Engineering Manager and Scrum Master

Isolved HCM
12.2022 - 02.2025

QA Manager

Isolved HCM
10.2021 - 12.2022

QA Team Lead Time and Attendance

Isolved HCM
06.2018 - 10.2021

QA Analyst, Time and Attendance

Isolved HCM
05.2009 - 06.2018

Some College (No Degree) - Family And Consumer Studies

University of Utah

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Diann Boyer