DIANNA AUSTIN
Bluemont,VA
Summary
Dynamic Operations Manager with over 20 years of proven expertise in driving strategic planning and operational enhancements across diverse environments. Recognized for a consistent track record of success, leveraging strong analytical skills and proficiency in Microsoft, QuickBooks, and Salesforce to optimize processes and improve efficiency. Skilled in fostering positive relationships while working with children aged 4-18, ensuring a supportive and engaging atmosphere. Committed to delivering exceptional results and enhancing organizational performance through innovative solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Facility Supervisor
Loudoun County Parks and Recreation Sports Division
07.2025 - Current
- - Worked as Loudoun Counties front line in customer service, special events, building services and programming.
- - Supervised at sports and special events
- - Set up and break down for sports and special events
- - Oversaw use of facilities, drop-in users, renters and provided customer service in multiple areas
- - Enforced facility rules
- - Maintained facilities by overseeing maintenance, condition of facilities, and safety of the building and grounds
- - Documented daily facility checks, procured supplies and reported any issues to manager
- - Documented any injuries or incidents
- - Worked to deescalate any incidents between participants and/or parents
- - Maintained current knowledge of Department and programs to be able to provide information to customers
Care Giver
10.2019 - 07.2025
- - Responsible for two children under the age of 12
Production Management
CCI Screenprinting, INC.
10.2005 - 10.2019
- - Responsible for ordering, checking in, and setting up products for production
- - Answered phones and worked in customer service
- - Organized and set up new filing system for paper work
- - Assisted production and sales teams
Vice President of Operations
Government Marketing & Procurement, LLC.
01.2010 - 10.2015
- - Managed all accounting functions, financial aspects and administration for SDVOSB million dollar company
- - Utilized programs, such as, ADP, Quickbooks and Salesforce to run payroll, reconcile bank accounts and pay bills
- - Responsible for all accounts receivable and accounts payable
- - Continuously evaluated short and long-term strategic financial objectives for the company
- - Maximized cash flow to increase profits, including saving the company $6,000.00 on one contract
- - Traveled to Texas to train new company owners
Pitching Coach
James W. Robinson Secondary School
09.2005 - 06.2007
- - Implemented exercise programs and training strategies, which bolstered individual and team performance
- - Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring
- - Developed game plans and adjusted to meet various game situations
- - Supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades
- - Enhanced player health with optimized nutritional strategies and improved life choices
- - Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
- - Qualified for state championship
- - Counseled players who showed interest in continuing to play in college
Internship With The George Mason University Athletic Dept.
George Mason University
08.2005 - 11.2005
- - Assisted Athletic Director/Events Coordinator
- - Helped set up and run athletic events on campus
- - Worked in the athletic department offices doing clerical work
- - Responsible for inventory of tickets and ticket sales
- - Worked hospitality room during basketball games
- - Assisted with the promotion of sports events
- - Presented department with ideas for a new athletic hall of fame
Head Coach
Tyson's Angels U16 Travel Softball Team
10.2003 - 03.2005
- - Recruited, trained and coached girls aged 14 - 16
- - Recruited athletes by attending games, meeting with families, and presenting scholarship offers
- - Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics
- - Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
- - Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring
- - Guided team to 2004 National championships finishing #36 in country
- - Only paid girls travel coach in metro region
- - Boosted performance of individual athletes by devising strategic personal training programs
- - Evaluated individual knowledge, skills, and game strengths and assigned team positions to maximize talent areas
- - Enhanced player health with optimized nutritional strategies and improved life choices
Camp Counselor
George Mason University Softball Team
06.2001 - 06.2004
- - Directly responsible for age groups 5- 18
- - Enhanced activity strategies to help ensure all children fully engage in activities
- - Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
- - Coordinated, implemented, and evaluated activities
- - Communicated with parents about participants' experiences and reported concerns
Player/Coach
Fairfax Flash U18 Travel Softball Team
09.2002 - 08.2003
- - Player/Assistant coach on #5 nationally ranked U18 team in the country
Teacher's Aide
Fairfax County Public Schools
08.2001 - 06.2002
- - Supported student learning objectives through personalized and small group assistance to support classroom instruction
- - Supported classroom activities, including tutoring, grading homework and reviewing exams
- - Organized classroom materials to help teachers prepare for daily instruction and activities
- - Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
- - Tutored struggling students individually and in small groups to reinforce learning concepts
- - Performed administrative activities such as taking attendance, grading assignments and maintaining student records
Education
Bachelor of Science - Recreation, Health and Tourism with a concentration in Sports Management
George Mason University
Fairfax, VASkills
- Performance analysis
- Profitability and revenue generation
- Cost analysis and savings
- Staff training/development
- Inbound and outbound calling
- Microsoft Office
- Quickbooks
- Salesforce
- Payroll liabilities
- Transactions reconciliation
- Database entry
- Recruitment
- Coaching and mentoring
- Accounts reconciliation
- Lesson planning
- Customer relations
- Bookkeeping
- Wire transfers
- Invoicing and billing
Accomplishments
- Softball scholarship NCAA division 1 four year athlete
- North American World Cup Softball Team 2000
- Voted Unanimous AU State pitcher by Virginia NCAA division 1
- George Mason University Deans List - 2004
Certification
CPR and First Aid Certified
Timeline
Facility Supervisor
Loudoun County Parks and Recreation Sports Division
07.2025 - Current
Care Giver
10.2019 - 07.2025
Vice President of Operations
Government Marketing & Procurement, LLC.
01.2010 - 10.2015
Production Management
CCI Screenprinting, INC.
10.2005 - 10.2019
Pitching Coach
James W. Robinson Secondary School
09.2005 - 06.2007
Internship With The George Mason University Athletic Dept.
George Mason University
08.2005 - 11.2005
Head Coach
Tyson's Angels U16 Travel Softball Team
10.2003 - 03.2005
Player/Coach
Fairfax Flash U18 Travel Softball Team
09.2002 - 08.2003
Teacher's Aide
Fairfax County Public Schools
08.2001 - 06.2002
Camp Counselor
George Mason University Softball Team
06.2001 - 06.2004
Bachelor of Science - Recreation, Health and Tourism with a concentration in Sports Management
George Mason University