Enedelia Rios
Mission,TX
Summary
Bilingual customer service representative with 15 years of experience in delivering compassionate care and fostering long-term relationships. Proven ability to enhance customer satisfaction through effective communication and tailored solutions in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Hospice Caregiver
Heart Of Gold Care
Coachella
06.2024 - 01.2026
- Personal care: Helping with bathing, dressing, grooming, toileting, and feeding.
- Medication management: Ensuring prescriptions are taken correctly and on time.
- Provided companionship, emotional support, and comfort to patients and families.
- Provided compassionate care and support to patients in hospice settings.
- Assisted with daily living activities, ensuring comfort and dignity.
- Communicated effectively with families about patient needs and care plans.
- Organized medication schedules for patients to ensure proper administration.
- Maintained a clean and safe environment for patients and staff members.
- Supported families through the transition process following the death of a loved one.
- Moved patients carefully into different positions to promote better body alignment and comfort.
Customer Service /Call Center Dispatcher
Omar’s Trucking
Houston, Tx
01.2022 - 07.2022
- Demonstrated effective communication and problem-solving skills while managing customer service inquiries and scheduling appointments.
- Screened over 120 phone calls daily, taking messages.
- Taking customer orders on furniture distribution assigning to trucks.
- Coordinated dispatch schedules to ensure timely delivery of freight shipments.
- Assisted drivers with route optimization to enhance efficiency.
- Coordinated and scheduled meetings for staff and management.
Admin. Assistant, Patient/Customer Relations
Harris Health System
08.2021 - 11.2021
- Facilitates linkages to senior patient liaison, medical staff, case management and eligibility to maximize patient and customer satisfaction to address patient’s requests and complaints.
- Appointment setting, communication, problem solving, customer service, phone etiquette, research skills, calendar management.
- Coordinated and scheduled meetings for staff and management.
- Screened over 70 phone calls daily, taking messages and routing patient calls.
Customer Service Representative
International Distributors
Pasadena, TX
05.2011 - 07.2021
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to 12 calls in queue per minute.
- Compiled customer feedback and recommended service delivery improvements, enhancing overall customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed account and service information.
- Received multiple positive reviews for dedication to excellent customer service, contributing to improved customer retention.
- Analyzed and escalated complaints, ensuring timely resolution by designated departments.
Admin. Assistant
Harris County PCT 2
Houston, TX
07.2021 - 01.2021
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Educated customers on using company systems, completing forms, and obtaining desired services to enhance user experience.
- Managed promotional immunization materials for schools, private businesses, and nonprofit organizations to support community health initiatives.
- Interpreted for Hispanic personnel during food drive distributions to ensure effective communication.
Education
Office Supervision & Management -
Office Supervision & Management
Lima, Peru01-1994
High School Diploma -
Jorge Chaves
Lima, Peru01-1992
Skills
- Computer skills
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Creative problem solving
- Detail oriented
- Strong verbal communication
Languages
English
Professional
Spanish
Limited
Timeline
Hospice Caregiver
Heart Of Gold Care
06.2024 - 01.2026
Customer Service /Call Center Dispatcher
Omar’s Trucking
01.2022 - 07.2022
Admin. Assistant, Patient/Customer Relations
Harris Health System
08.2021 - 11.2021
Admin. Assistant
Harris County PCT 2
07.2021 - 01.2021
Customer Service Representative
International Distributors
05.2011 - 07.2021
Office Supervision & Management -
Office Supervision & Management
High School Diploma -
Jorge Chaves