Dianna Bonds

• Data Center IC1 (July 2024-May2026), IC2 (May2026-Present)
• Extensive expertise in Data Center Infrastructure, encompassing a deep understanding of equipment essential for seamless facility operations.
• Advanced proficiency in Data Center cabling and cooling systems, instrumental in optimizing network connectivity and facilitating facility operations.
• Managed ticket management process, ensuring timely resolution of issues and minimal disruption to operations.
• Performed routine maintenance on servers and networking equipment, enhancing operational reliability.
• Responded to incidents and resolved technical issues in a timely manner.
• Responded to incidents and resolved technical issues, restoring service quickly to minimize downtime.

• Assisted in maintaining warehouse organization and safety compliance
• Processed returns on received inventory to meet required standards
• Facilitated problem solving for new hires and tenured associates

• Executed processing and receiving activities to meet productivity standards and timelines
• Fulfilled orders during peak times by picking merchandise, packing and shipping orders, and preparing in-store pickup orders for customers
• Unpacked merchandise from vendor boxes and removed items from packaging to ensure readiness for display
• Apply packing policies & techniques to ensure every customer receives his/her package in good condition

• Members Benefits Claim Advisor, February 2018-July 2019
• Claims Specialist I, July 2019-August 2021
• Answered incoming calls and provided follow-up calls to members needing assistance with insurance coverages.
• Processed premium payments while documenting transactions in the software system for accurate record-keeping.
• Member Benefits Claims Advisor II, February 2018-July 2019
• Provide thorough knowledge of members’ insurance policy benefits and coverages.
• Review medical records and process health insurance claims.
• Send necessary correspondence letters to medical providers and claimants in order to complete claims.

Remote-Online

Attended a 6 month program (May 2023-November 2023)