Dianna Burgess
Bunnell,FL
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
01.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Crew Member
McDonald's
06.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
No Degree - Family Practice Nurse Practitioner
University of North Florida
Jacksonville, FL04.2027
High School Diploma -
Trinity Christian Academy
Deltona, FL05.2023
Skills
- Sales Expertise
- Employee Onboarding
- Coaching and Mentoring
- Active Listening
- Team Leadership
- Safe Food Handling
- Cash Handling
- Opening and Closing Procedures
Timeline
Crew Trainer
McDonald's
01.2022 - Current
Crew Member
McDonald's
06.2021 - 01.2022
No Degree - Family Practice Nurse Practitioner
University of North Florida
High School Diploma -
Trinity Christian Academy