Dianna Candela
Fair Haven,MI
Summary
Seasoned Senior Travel Consultant and ARC-Specialist with many years of experience in providing clients with exceptional travel arrangements and booking experiences. Motivated individual, enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction. I am a Travel Agent with exceptional customer service, time management and organizational skills. Excel in fast-paced environments and strive in meeting clients needs effectively.
Overview
26
26
years of professional experience
Work History
Senior Travel Consultant
CBT - Christopherson Business Travel
Salt Lake City, Utah
03.2023 - 07.2024
- GDS WorldSpan
- Managed client accounts by providing personalized service that exceeded expectations.
- Assisted customers with post-travel issues such as refunds or cancellations due to unforeseen circumstances.
- Created customized itineraries for clients based on their individual needs and preferences.
- Monitored pricing changes in the marketplace on a daily basis.
- Organized bookings for flights, accommodation, car rentals, tours, and other services as required.
ARC and Reporting Specialist
HMHF
Southfield, MICHIGAN
06.2017 - 03.2023
- Provide quarterly and yearly detailed spend according to company and client needs.
- Provided AD-HOC reporting
- Daily reporting with specified UDID information through Cornerstone and Trams.
- Worked daily assisting Agents in ARC regarding commission, exchanges, refunds and updates to ticket usage.
- Worked in Worldspan to provide additional support to Agents.
- Accounting detail and data on a weekly, quarterly and yearly basis for HMHF.
- Collaborated closely with colleagues from different departments within the organization.
Senior Travel Consultant
Carlson Wagonlit Government Travel
Warren, Michigan
09.1998 - 03.2015
- GDS-SABRE
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Resolved customer complaints in a timely manner.
- Advised clients on insurance policies and other travel related services.
- Ensured that all bookings were accurately entered into the system and invoiced correctly.
- Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
- Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.
- Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
- Provided detailed travel including air, car, hotel for Military and DOD Personal.
Skills
- Exceptional customer service
- Complex Problem-Solving
- Special needs travelers
- Travel Arrangements
- Executive Travel
- International reservations
- Leisure travel
- Hotel Accommodations
- Administrative tasks
- Client Consultations
- Client Relationship Building
- Itinerary Planning
- Geography Knowledge
- Client Relations
- Excel
- Word Doc
- GDS - Sabre and Worldspan
Timeline
Senior Travel Consultant
CBT - Christopherson Business Travel
03.2023 - 07.2024
ARC and Reporting Specialist
HMHF
06.2017 - 03.2023
Senior Travel Consultant
Carlson Wagonlit Government Travel
09.1998 - 03.2015
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