Summary
Overview
Work History
Skills
Timeline
Generic

DIANNA DUNSON

Chattanooga,US

Summary

Customer-Oriented Sales Professional with extensive experience in building relationships and cultivating partnerships to enhance profitability. Developed effective strategies that improved customer satisfaction and fostered loyalty through strong problem-solving and leadership skills. Transformed customer service departments into efficient teams focused on delivering solutions and achieving business goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specializes in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

24
24
years of professional experience

Work History

Daycare Teacher

Over The Rainbow Childcare Center
Chattanooga, Tn
02.2025 - 08.2026
  • Fostered a safe, nurturing environment for young children to thrive.
  • Developed engaging lesson plans tailored to children's developmental needs.
  • Organized daily activities promoting social, emotional, and cognitive growth.
  • Maintained a clean and organized classroom promoting learning readiness.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.

Sales Lead

W.S. Badcock
Chattanooga, US
08.2002 - 04.2022
  • Offered product and service consultations and employed upselling techniques.
  • Recommended merchandise to customers based on needs and preferences.
  • Resolved customer inquiries via phone and email promptly, ensuring positive customer experiences.
  • Investigated and addressed customer complaints regarding product quality or service, leading to improved customer relations.
  • Processed orders and coordinated timely product deliveries to enhance customer satisfaction.
  • Managed cash register operations using POS system including processing sales and returns.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assumed managerial duties when store manager was off.
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated complex issues to senior staff for further investigation and resolution.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Audited customer account information to identify issues and develop solutions.
  • Arranged merchandise for display to highlight new styles, attract

Skills

  • Child development strategies
  • Child behavior observation
  • Parental engagement
  • Classroom resource management
  • Safety protocols
  • Record keeping
  • Needs analysis
  • Time management
  • Decision making
  • Problem solving
  • Conflict resolution
  • Customer service
  • Relationship building

Timeline

Daycare Teacher

Over The Rainbow Childcare Center
02.2025 - 08.2026

Sales Lead

W.S. Badcock
08.2002 - 04.2022
DIANNA DUNSON