Summary
Overview
Work History
Education
Skills
Certification
20 + years safe driving
Additional Information
Timeline
Generic

Dianna Fouche

Lake Stevens,WA

Summary

Proven to enhance safety and passenger satisfaction, I leveraged defensive driving and effective communication skills at King County Metro, significantly improving service quality. Expert in vehicle inspections and passenger assistance, my dedication to safety protocols and customer service excellence has consistently elevated performance standards. Friendly and enthusiastic Shuttle Driver bringing 30 years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current Wa license with clean driving record. Professional Coach operator skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coach Operator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Class B Shuttle Driver

Transwest
11.2022 - Current
  • Participated in ongoing training sessions aimed at improving skills like defensive driving techniques resulting in increased overall performance.
  • Ensured efficient pick up and drop off service of passengers while abiding by established routes and schedules.
  • Completed necessary paperwork accurately such as trip logs, incident reports, or vehicle inspection forms complying with company protocols.
  • Increased safety standards by conducting daily vehicle inspections and addressing maintenance issues promptly.

Cosmetologist

Self Employed
06.2021 - 05.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.

Coach Operator

King County Metro
08.1998 - 06.2021
  • Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
  • Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
  • Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
  • Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
  • Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays.
  • Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
  • Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
  • Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
  • Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
  • Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
  • Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
  • Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
  • Contributed to team success by participating in training sessions and sharing best practices with peers.
  • Enhanced route efficiency through regular analysis of schedules and traffic patterns.
  • Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
  • Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
  • Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.

Education

Cosmetology License - Cosmetology Education

Everett Beauty School
Everett, WA

High School Diploma -

Everett High School
Everett, WA
06.1984

Skills

  • Automatic Transmission
  • Traffic laws compliance
  • Safe Driving Practices
  • Air Brake Operation
  • Pre-Trip Inspections
  • Bus Cleaning
  • Defensive Driving
  • Passenger Assistance
  • Vehicle Inspection
  • Post-Trip Inspections

Certification

  • Cosmetology License
  • Licensed CDL class B passenger endorsement

20 + years safe driving

I drove for King County metro for over 20 years, With no preventable accidents. Put myself and customers safe from harm. By using keen awareness and careful skills. Always putting safety first's practice safety in my personal vehicle and all vehicles I drive.

Additional Information

Worked in set up and process of shake up for 7+ years.

I was one of 2 drivers chosen to implement from paper to computerization throughout Metro transit.

I coworker was returning to work after a serious situation, was placed with me because of my calm demeanor.

Timeline

Class B Shuttle Driver

Transwest
11.2022 - Current

Cosmetologist

Self Employed
06.2021 - 05.2022

Coach Operator

King County Metro
08.1998 - 06.2021

Cosmetology License - Cosmetology Education

Everett Beauty School

High School Diploma -

Everett High School
  • Cosmetology License
  • Licensed CDL class B passenger endorsement
Dianna Fouche