DIANNA GARCIA
Chula Vista,CA
Summary
*Preferential Rehire
Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
UCSD
San Diego, CA
04.2021 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up Infusion and Lab/Fast Track appointments with patients
- Worked with manager and supervisor to plan and coordinate production schedules.
- Answered telephone calls, took messages, re-directed calls and assisted callers with questions or concerns.
- Scanned patients' paperwork to patient chart and assisted with batch scan filing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Worked with infusion center management/team to modify and implement COVID-19 safety practices for proper scheduling.
- Aided colleagues, managers and customers through regular communication and assistance.
- Interpreted conversations from English to Spanish simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended appointments to provide accurate consecutive translations of conversations between members.
Urgent Care Business Service Representative
Sharp Rees-Stealy Medical Group
Chula Vista, CA
01.2021 - 07.2022
- Primary duties include: registering patients, verifying insurance information and collecting co- payments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Carried out day-day-day duties accurately and efficiently.
Patient Service Representative
Sharp Rees, Stealy
San Diego, CA
05.2017 - 12.2020
- Executed excellent customer service and communication skills by verifying and collecting appropriate information. Assisted with scheduling and registering, recording patient data in an expedient and accurate manner
- Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies.
- Provided non clinical clerical support for the clinical staff, physicians and Management in a fast paced environment
- Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate in a timely manner and data entry
- Corrected patient's Demographic data, scheduled appointments, Confirmed Referrals and surgeries
- Communicated with corporations, insurance and Pharmaceutical companies via telephone or correspondence
- Assist in helping support service/BSR department with verification of insurances and service recovery
- Recently trained in pediatrics department – registering new babies, verifying insurance eligibility and obtain authorization for service
Front Office Scheduler
San Diego Gastroenterology
05.2014 - 01.2015
- Gathered referrals and authorizations, which allowed my knowledge of health insurance to grow
- Managed five doctors’ schedules, while maintaining a proper organization of the front desk
- Collected copayments and balanced all accounts on file.
Auditor
Eco ATM
10.2012 - 05.2014
- Conducted audits on multiple daily transactions
- Generated files to be sent to police departments all over the USA by converting files from PDF to Excel forms
- Maintained accuracy in ID verifications, data entry and editing in all reports.
Education
High School Diploma -
Chula Vista Senior High School
06.2002
Skills
- Team Building
- Microsoft Office Suite
- Complex Problem Solving
- Coaching and Mentoring
- Schedule Coordination
- Decision Making
- Quality Assurance
- Handling Customer Complaints
- Attention to Detail
- Cross-Functional Collaboration
- Verbal and Written Communication
- Honesty and Integrity
- Goal Setting
- Employee Motivation and Discipline
- Spanish Fluency
- Multitasking and Prioritization
- Adaptable and Resilient
- Friendly and Relatable
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
UCSD
04.2021 - Current
Urgent Care Business Service Representative
Sharp Rees-Stealy Medical Group
01.2021 - 07.2022
Patient Service Representative
Sharp Rees, Stealy
05.2017 - 12.2020
Front Office Scheduler
San Diego Gastroenterology
05.2014 - 01.2015
Auditor
Eco ATM
10.2012 - 05.2014
High School Diploma -
Chula Vista Senior High School