Rachel Hayes
Circle Pines,MN
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Courage Kenny Rehabilitation Institute
Coon Rapids, Minnesota
06.2025 - Current
- Coordinated patient appointment schedules for therapy services and consultations.
- Managed communication between patients and healthcare providers effectively.
- Implemented scheduling software to streamline appointment management processes.
- Managed all communication between radiology team and Courage Kenny for Speech Therapy.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Collaborated with medical staff to optimize clinic workflows and resource allocation.
- Resolved scheduling conflicts and ensured timely patient access to rehabilitation services.
Stay At Home Mom/YMCA kids staff
Self Employed Services
Circle Pines, MN
06.2020 - 05.2025
- Manage household budget and payments for family of 6
- Went to work with my 4 kids at the YMCA and showed the ability to work, be a mom, have several volunteer positions and manage all household tasks
- Manage all meal planning, grocery shopping, cooking and cleaning up of meals
- Volunteer at QC dance to assist in smooth process of recitals and performances for all dancers
- Volunteer at Girl Scouts to assist in cookie season, activities and development of individuals emotionally and socially
- Streamlined all household chores to run smoothly and efficiently
- Primary source of transportation for all household events including sports, extra curricular activities, ECFE, co-op and much more
- Handled conflict and sibling rivalry while remaining calm and even keeled
Diamond Consultant
Wedding Day Diamonds
Roseville, MN
03.2016 - 06.2020
- Educated customers on the 4 C's of diamonds
- Assisted customers in selecting and purchasing diamond jewelry within their budget.
- Reviewed customer orders for accuracy prior to shipment
- Assisted store management with shipping and receiving of diamonds and rings
- Used top down selling skills to maximize on profit, customer satisfaction and customer needs
Assistant Manager
US Bank National Association
Minneapolis, MN
05.2015 - 04.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations of branch and employees
- Provided guidance and support to employees on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement and employee wins
- Ensure smooth business transactions while staying within company guidelines and passing audit inspections quarterly
Sales Supervisor
Best Buy
Minnetonka, MN
09.2011 - 05.2015
- Developed and implemented sales strategies to increase customer base and loyalty
- Planned and coordinated staff training of selling skills and new product sessions for new and existing employees
- Conducted weekly and monthly performance reviews with the sales team to ensure goals were being met
- Planned and forecasted to ensure staffing needs were met to match business needs
Education
Associate of Arts - Generals
Anoka Ramsey Community College
Anoka, MNSkills
- Team Management
- Decision-Making
- Analytical and Critical Thinking
- MS Office
- Active Listening
- Planning
- Self-Directed
- Team building
- Leadership
- Recordkeeping
- Attention to Detail
- Verbal Communication
Timeline
Scheduling Coordinator
Courage Kenny Rehabilitation Institute
06.2025 - Current
Stay At Home Mom/YMCA kids staff
Self Employed Services
06.2020 - 05.2025
Diamond Consultant
Wedding Day Diamonds
03.2016 - 06.2020
Assistant Manager
US Bank National Association
05.2015 - 04.2016
Sales Supervisor
Best Buy
09.2011 - 05.2015
Associate of Arts - Generals
Anoka Ramsey Community College