Dianna Jobes

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Offered caring companionship and emotional support.
• Provided grooming and mobility assistance to support daily living needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Organized and detail-oriented with a strong work ethic.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

I Started as customer service personnel and worked in all areas of the store. I worked in the craft department on a regular basis. I was craft dept manager by the time they closed down all of the stores. I am unable to give you any of the names of the past managers or fellow associates as references as it was so long ago. I continued in retail until I started working for Unity at Home.