Summary
Overview
Work History
Education
Skills
Timeline
background-images

Shanell Banks

Rosedale,NY

Summary

Experienced in administrative and program management with a dedication to finding innovative solutions for complex organizational challenges. Proven track record of surpassing company goals through strategic planning and implementation. Passionate about driving efficiency and productivity within teams to achieve optimal results. Skilled in fostering collaboration and communication to ensure successful project outcomes.

Experienced with managing residential facilities and leading staff to maintain smooth operations. Utilizes strong leadership and conflict resolution skills to create supportive environment. Track record of effective team collaboration and ensuring well-being of residents.

Residential care professional with solid background in managing residential facilities and staff. Proven ability to foster positive living environment through effective team collaboration and conflict resolution. Known for reliability and adaptability, ensuring needs of residents are met consistently.

Diligent supervisory, with history of overseeing residential facilities and ensuring safety and well-being of residents. Successfully managed staff schedules, provided training, and resolved conflicts efficiently. Demonstrated leadership and problem-solving skills to maintain supportive living environment.

Residential care professional with strong background in overseeing daily operations and ensuring safe and supportive environment. Demonstrates commitment to team collaboration and adaptability to changing needs. Known for leadership in crisis intervention, conflict resolution, and fostering positive relationships. Skilled in staff training, program management, and maintaining high standards of care.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.

Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

10
10
years of professional experience

Work History

Residential Aide Supervisor

BPHN/ Housing Solutions of New York
04.2023 - 03.2025
  • Fostered strong relationships with families, involving them in the decision-making process for their loved ones'' care plans.
  • Evaluated program effectiveness through regular assessments of resident progress and satisfaction metrics.
  • Boosted team morale with regular recognition of exemplary performance and contributions to the community.
  • Improved staff efficiency through regular training sessions and performance evaluations.

Residential Aide

BPHN/ Housing Solutions of New York
03.2022 - 03.2025
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.

Caretaker J/Caretaker S

New York City Housing Authority
05.2015 - 09.2021
  • Reviews assigned programming issues in accordance with instructions and participates in the preparation of project documentation, including concept and planning papers, program descriptions, and program assessments in line with COIL regulations and specific guidance.
  • Reviews objectives based on requests, perceived needs, US policy, and determined priorities.
  • Assists a senior program manager with work related to the conceptualization, design, documentation, and/or management of programs and/or projects.
  • Assists a senior program manager with designing, documenting, and/or evaluating mission-specific and/or centralized programs or projects.
  • Provides logistical and meeting planning support, which includes the following: audiovisual coordination, catering, meeting agenda and background material preparation, drafting meeting minutes, coordinating accommodations (sign language interpreter), and preparing PowerPoint presentations.
  • Drafts, maintains, and revises standard operating procedures (SOPs) and process documentation for administrative policies and processes.
  • Manages multiple projects and effectively balance conflicting priorities ensuring the completion of projects while meeting established deadlines.
  • Manages office supply procurement and usage, coordinate supply requisition, process payments and invoices, track expenses by managing the corporate credit card and receipts, and reconciling credit card charges.
  • Serves as the organization's liaison to the purchasing/procurement point of contact to arrange for, monitor, and secure equipment, services, and products for specialized or unique program or office functions.
  • Daily storeroom operations; ordering materials through Oracle for storeroom, maintenance and skill trades.
  • Serves as the Facility Coordinator by responding to corporate code drills, complying with safety requirements, administering badge access control, serving as the liaison with building management and adequately addressing and resolving building maintenance issues.
  • Authorize requests for material by approving requisitions in the iProcurement System.
  • Under the direct supervisors of the supervisor of caretakers; swept, mopped, police grounds, wash windows, service compactors, collect garbage and recyclables, removing bulk debris, remove snow and ice conditions, clean ramps and drains, clean roofs and canopies, replace defective lights, polish/wax, make daily safety checks of elevator hatch doors and vision glass; perform other related duties.
  • Reports unusual conditions, suspicious individuals and activities to school police dispatch utilizing walkie-talkies and/or other communication devices.
  • Logs in all visitors; notifies appropriate personnel and directs visitors to appropriate offices.
  • Enforced standards for a secure environment for the protection of personnel, property, and information.
  • Supported other security disciplines as needed: Information, Personnel, Physical, and Communications Security.
  • Writes daily reports of job activities and irregularities, such as equipment or property damage, theft, presence of unauthorized person, or unusual occurrences.

Education

Associate - Psychology

Borough of Manhattan Community College
New York, NY
06.2022

High School Diploma - Business And Marketing

Cornerstone Christian Correspondence
Albany, NY
06.2010

Skills

  • Accountability
  • Administration & Management
  • Attention to Detail
  • Coordination
  • Decision Making
  • Flexibility
  • Information Gathering
  • Integrity / Honesty
  • Interpersonal Skills
  • Judgment and Decision-Making
  • Legislation, Policy & Procedure Research
  • Leveraging Diversity
  • Partnering & Teamwork
  • Problem Solving
  • Program & Project Management
  • Quality Focus
  • Decisiveness
  • Facility Policies & Personal Care
  • Integrity
  • Report Writing Correspondence
  • Observation
  • Open-Mindedness
  • Oral/Written Communication
  • Practical Problem Solving
  • Prisoner Transportation
  • Resilience
  • Security Procedures
  • Selflessness
  • Teamwork

Timeline

Residential Aide Supervisor

BPHN/ Housing Solutions of New York
04.2023 - 03.2025

Residential Aide

BPHN/ Housing Solutions of New York
03.2022 - 03.2025

Caretaker J/Caretaker S

New York City Housing Authority
05.2015 - 09.2021

Associate - Psychology

Borough of Manhattan Community College

High School Diploma - Business And Marketing

Cornerstone Christian Correspondence
Shanell Banks