LaShae Charles
New York,New York
Summary
Passionate about making a difference in the lives of individuals struggling with mental health and substance abuse disorders. Dedicated to supporting the restoration process and improving their quality of life. Deep understanding of the challenges faced by the homeless population. Driven to address alarming statistics that reveal the extent of these issues. Leveraging expertise and compassion to make a positive impact and help individuals on their journey towards recovery and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DHS Housing Specialist
Housing Solutions Of New York
2024.04 - Current
- Assisted clients with identifying permanent housing for successful transition out of NYC DHS shelters.
- Maintaining a network of landlords/brokers/relative contacts to present increased opportunity for sheltered families to obtain permanent housing.
- Submission, review and maintenance of documentation and housing packets to ensure DHS/HRA approval for move-out process.
- Established positive rapport and client advocacy when needed.
- Field work, including but not limited to apt. inspections, check retrievals, key exchange, lease signing, escorting etc.
- Coordinating client transportation, facility move-outs etc.
- Ensuring the completion of various housing applications (i.e. Housing Connect,NYCHA,HUDVASH,Section 8HPD)
Economic Empowerment and Housing Specialist
Urban Resources Institute
2023.07 - 2024.03
- Execution of collaborative efforts with the Bronx Family Justice Center to end GBV
- The EEP specialist is responsible for addressing the needs of survivors of domestic and identifying permanent housing options, developing, and maintaining a database of housing and economic resources, providing referrals, advocacy, and follow-ups
- The EEP Specialist also develops partnerships with government and community agencies to help increase clients' access to community resources.
Housing Specialist/ Sr. Case Manager
Bridging Access To Care
2020.06 - 2023.07
- Ensuring the completion of client screening/intake upon determination of eligibility
- Provide case management and service coordination for single adults in the OASAS III scatter-site supportive housing program
- Conduct intake assessments on new referrals for potential program admission and determine which services and assistance are necessary
- Coordinates with Sr
- Property Manager to execute client relocation, establishment of utility services and repairs
- Utilize trauma-informed approach to provide supportive counseling, implementation of harm reduction scale and preventive services to foster recovery continuation and success
- Provides crisis intervention, de-escalation, and conflict resolution services
- Ensure completion of quarterly re-assessments, trauma informed screenings, service plan development, bi-annual mandatory agency, and annual release documents
- Completion of weekly well-checks and monthly home visits to provide consistent support and monitoring of client achievements, success, and various other updates
- Timely and appropriate entry of data using ECR systems in accordance with HIPAA and compliance regulations
- Maintain a working knowledge of state resources and provide referrals as needed
- Apply knowledge of prevention and recovery to provide intervention services when a crisis is identified
- Collection and calculation of client income verification to determine monthly rent
- Regular review and update of client account ledger
- Provide client referrals and advocacy for financial entitlements/benefits, medical/dental/mental health, employment, and substance abuse services
- Orientate new staff to the position and work towards key performance indicators
- Attend all departmental meetings and supervisions
- Facilitates Independent Living Skills workshops and various other groups.
Intake/Residential Specialist
Acacia Network
2018.12 - 2020.06
- Maintain the safety and well-being of all facility occupants
- Provide courteous and professional customer service
- Accurate documentation of facility activity etc
- Implement evacuation protocol
- Provide orientation/intake/discharge completion
- Conduct hourly facility check
- Provide counsel, crisis intervention, and supervision of self-medication
- Appropriate collection of specimens for toxicology screening
Education
BA- Psychology -
SNHU
NY, NY07.2025
Skills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- Case Management
- Compliance Monitoring
Certification
NARCAN- 2023-2025
Languages
Spanish
Professional Working
Timeline
DHS Housing Specialist
Housing Solutions Of New York
2024.04 - Current
Economic Empowerment and Housing Specialist
Urban Resources Institute
2023.07 - 2024.03
Housing Specialist/ Sr. Case Manager
Bridging Access To Care
2020.06 - 2023.07
Intake/Residential Specialist
Acacia Network
2018.12 - 2020.06
BA- Psychology -
SNHU
NARCAN- 2023-2025
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