Jinella Jackson
Bronx
Summary
Goal-orientated worker effective at being both a team player and team leader. Capable of adapting to a vast variety of work environments. Possessing a skill set including, extensive crisis intervention training, multiple fire safety and fire panel certifications, incident report writing and a advanced level of computer proficiency. Also trained in CPR and NARCAN recovery. Resourceful at fast conflict resolution while maintaining sound judgment. Displaying superb interpersonal and communication skills. In conjunction with fundamental store operations, along with people and cash management.
Overview
9
9
years of professional experience
Work History
Senior Residential Aide
Housing Solutions Of New York, HRA
10.2023 - Current
- Worked a full time 40+ hour schedule.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to Paycom payroll processing database.
- Coordinated with different service providers to meet clients' individual needs.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Kept case files updated, accurate and aligned with requirements.
Correctional Officer
NYSDOCCS
02.2022 - 02.2023
- Worked a full time 40+ hour schedule.
- Conducted full and thorough scheduled and unscheduled cell searches resulting in confiscation of weapons and/or contraband.
- Conducted mass facility counts to ensure that all incarcerated individuals are accurately accounted for, including unscheduled census count.
- Made contact to medical professionals for incarcerated individuals who appear to be in medical and/or mental distress.
- Established positive working relationships and maintained boundaries with incarcerated individuals.
- Assisted in restraining combative incarcerated individuals to prevent injury to other incarcerated individuals and/or staff by use of body holds or chemical agents.
- Completed full incident reports, facility work orders and procedural forms when necessary.
- Provided supervision of incarcerated individuals and visitors during visitation hours.
- Provide armed escort of incarcerated individuals to outside hospital, funeral, and court details.
- Conducted precise and thorough scanning procedures of incarcerated individuals, visitors and employees personal property and/or packages.
School Safety Agent
New York City Police Department
10.2019 - 02.2022
- Worked a full time 40+ hour schedule.
- Completed a extensive 4 month course at the New York City Police Academy. Obtaining both academic and physical training based on public safety, law enforcement and crisis prevention.
- Verified school ID and communicated with visitors to authorize entry to building.
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular security patrols and handled all incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Operated scanning equipment and metal detectors to identify and confiscate unauthorized items.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Completed regular incident reportings along with maintain a house log book.
Shift Supervisor
New Providence, Project Renewal
06.2017 - 09.2019
- Worked a full time 40+ hour schedule.
- Promoted a clean, secure, safe haven for 130 women and young adults suffering from mental illness, substance abuse and domestic violence.
- Successfully deescalate conflicts between clients using Nonviolence Crisis Interaction skill sets.
- Conducted routine fire drills using FDNY fire panel systems.
- Administered NARCAN and CPR to clients in distress.
- Conducted intake procedures for clients upon entry to facility.
- Conducted bed placement and termination of clients on DHS CARES database, including incident reporting.
- Over seen intake of medication by clients during designated hours.
- Conducted frequent facility patrols to ensure building and client safety.
Store Manager
Retail Group Of America, (Suite Blanco, F&F)
11.2014 - 04.2017
- Worked a full time 40+ hour schedule.
- Promoted from lead key holder to store manager within 4 months of employment.
- Hired, trained and evaluated personnel in sales and performance.
- Responsible of counting 100% accurate cash drawers, safe funds and bank deposits.
- Established merchandising standards, including window, sales floor and promotional displays.
- Completed profit and loss performance reports.
- Conducted POS system training.
- Conducted store inventories once per quarter.
- Maintained exceptionally organized stock rooms.
Education
Law Enforcement Diploma -
NYS DOCCS Training Academy
Albany, NY04.2022
Law Enforcement Diploma -
New York City Police Department Training Academy
Queens, NY02.2020
High School Diploma -
Bronx Leadership Academy High School
Bronx, NY06.2014
Skills
- Supervisory training
- Nonviolent Crisis Interaction skill set
- Incident reporting and data entry
- Area Patrol and Public Safety
- CPR and NARCAN certified
- F-02 and F-80 certified
- Possession of NYS Security license
- Outstanding organizational skills
- Skilled in Microsoft Excel
- Fast and effective problem solving
- Time management
- Customer service-oriented
- Bank deposit procedures
- POS familiarity
- Opening and closing procedures
- Merchandising
Timeline
Senior Residential Aide
Housing Solutions Of New York, HRA
10.2023 - Current
Correctional Officer
NYSDOCCS
02.2022 - 02.2023
School Safety Agent
New York City Police Department
10.2019 - 02.2022
Shift Supervisor
New Providence, Project Renewal
06.2017 - 09.2019
Store Manager
Retail Group Of America, (Suite Blanco, F&F)
11.2014 - 04.2017
Law Enforcement Diploma -
NYS DOCCS Training Academy
Law Enforcement Diploma -
New York City Police Department Training Academy
High School Diploma -
Bronx Leadership Academy High School
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