Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahaira Rodriguez

Bronx,NY

Summary

Experienced in guest services and customer satisfaction in the hospitality and service industry. Skilled in effective communication and problem-solving to improve guest experiences. Proven track record of collaborating with teams to uphold high service standards and adapt to evolving needs for a seamless, enjoyable patron experience.

Overview

17
17
years of professional experience

Work History

Senior Residential Aide

Cherokee Federal
07.2024 - Current
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Document all families, staff and visitors entering and exiting the facility; complete intake, census forms, report all incidents, and log all events.
  • Receive, sort, and distribute mail to families
  • Facilitate room check and room inspections
  • Facilitate the food distribution process including receiving food delivery, and restocking the pantry
  • Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.

Residential Aide

Doc Go
12.2021 - 12.2023
  • Welcome newly arrived asylum seekers, confirm demographics
  • Check in /out guests, maintain sign-in log book
  • Oversaw fast-paced front desk operations and guests' needs at The Row NYC Hotel
  • Distribute food, supplies, and mail
  • Report and log all incidents and events


Clerk

U.S Census Bureau
04.2019 - 03.2020
  • Worked on the 2020 Decennial Census
  • Using a script, call, select, and hire applicants
  • Contribute to project success by providing administrative support to various teams as needed
  • Answer and manage incoming and outgoing calls
  • Create new job requisitions
  • Follow up with incomplete applications and new hires
  • Assist with onboarding and training of new employees.

Host

Ricardo's Ocean Grill
02.2010 - 11.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Advised customers about special offerings and menu items to help drive sales.
  • Handled reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

F&B Attendant

The Fitzpatrick Hotel
08.2008 - 01.2010
  • Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
  • Maintained cleanliness and organization of mini bar areas, contributing to a pleasant guest experience.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Daily VIP Checklist to place amenities in designated rooms

Education

No Degree - Liberal Arts And Sciences

John Jay College
New York, NY
08.1996

Skills

  • Customer service expertise
  • Effective multitasking
  • Client support
  • Effective time management
  • Proficient in Microsoft Office Suite
  • POS Micros System
  • Certified food handler
  • HIPAA regulations knowledge
  • Problem-solving
  • Data entry
  • Bilingual

Languages

English
Spanish

Timeline

Senior Residential Aide

Cherokee Federal
07.2024 - Current

Residential Aide

Doc Go
12.2021 - 12.2023

Clerk

U.S Census Bureau
04.2019 - 03.2020

Host

Ricardo's Ocean Grill
02.2010 - 11.2017

F&B Attendant

The Fitzpatrick Hotel
08.2008 - 01.2010

No Degree - Liberal Arts And Sciences

John Jay College

Similar Profiles

CREATE PROFILE