Joshua Williams
Baltimore,MD
Summary
Dynamic SR Program Technician with a proven track record at Cherokee Federal, excelling in process improvements and data analysis. Adept at enhancing operational efficiency and fostering collaboration. Strong organizational skills and problem-solving abilities drive successful project outcomes, while expertise in electronic document management systems ensures streamlined operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SR Program Technician
Cherokee Federal
08.2024 - Current
- Complete information Audits of Army systems
- Assisted in processing applications and maintaining accurate records in program management systems.
- Implemented process improvements that enhanced operational efficiency within the program team.
- Conducted data analysis to support decision-making and reporting for various program initiatives.
- Developed and delivered Briefings, Strategies, support plans, meeting notes, and presentations as required
- Developed and manage the electronic document management system.
- Assist in the management and update portal
SR Program Technician
Absolute Business Solutions Corps (ABSC)
05.2022 - 08.2024
- Developed and delivered Briefings, Strategies, support plans, meeting notes, and presentations as required
- Developed and manage the electronic document management system.
- Assist in the management and update portal
- Complete information Audits of Army systems
- Drafted white papers to launch new efforts and solve problems within the organization
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
- Improved program efficiency by streamlining processes and implementing automation tools.
Human Resources Technician
Absolute Business Solutions Corps (ABSC)
07.2021 - 05.2022
- Administered employee onboarding processes, ensuring compliance with company policies and procedures.
- Performed superior customer service to a specific population within the Army to ensure that Army Field Support Centers Vital Mission continue.
- Updated a variety of correspondence to include request from external audit organizations for information, documentation, and meetings
- Prepared correspondence for IAW Army Regulation 25-50, file documents, duplicate copies as required, track the status of all incoming suspense items, in a timely manner.
- Performed office administrative, personnel and receptionist functions in support of human resources operations to include but not limited to, review of documents, editing, revision, logging, routing and tracking projects and requests.
Administrative Specialist (Yeoman)
United States Navy, USN
09.2017 - 07.2021
- Managed administrative operations, ensuring compliance with Navy protocols and procedures.
- Coordinated schedules and meetings for senior leadership, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing data retrieval efficiency across departments.
- Ensured superior customer experience by addressing customer concerns by exhibiting empathy and solving most problems on the spot.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled incoming and outgoing mail.
Education
Bachelor of Science - HR Managment
University of Maryland Global Campus
Hyattsville, MD12-2024
Skills
- Administrative Expert
- Project Planner
- Training Facilitator
- Detailed Oriented
- Multitasking Abilities
- Problem-solving
- Organizational skills
- Conflict resolution
Accomplishments
- Actively Holds TS/SCI clearance
- Navy and Marines Achievement Medal
Certification
- Officer Manager/Administrative Services
- Computer Operator
- Foundations of Sensitive Support (FOSS) 24-05
Timeline
SR Program Technician
Cherokee Federal
08.2024 - Current
SR Program Technician
Absolute Business Solutions Corps (ABSC)
05.2022 - 08.2024
Human Resources Technician
Absolute Business Solutions Corps (ABSC)
07.2021 - 05.2022
Administrative Specialist (Yeoman)
United States Navy, USN
09.2017 - 07.2021
Bachelor of Science - HR Managment
University of Maryland Global Campus