Dianna Johnson
Ashland,NH
Summary
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs.
Meticulous Receptionist with over 8 years of experience managing attendance records, communicating with parents and supporting administrative staff.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Proven track record of maintaining efficient office operations. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
School Secretary
Ashland Elementary School
2019.08 - Current
- As the school secretary I serve as the face of the school, greeting students and parents and providing them with information
- I schedule appointments, answer phones and give administrative support to teachers and school officials
- I maintain student records and complete attendance accurately and efficiently on a daily basis
- Awarded staff of the month for October 2019 and November 2020.
Paraprofessional Educator/ School Secretary
Plymouth Elementary School
2015.09 - Current
- Special Education Aide responsibilities include ensuring the safety of all children within the school assists teacher with conducting lessons, managing the classroom and developing materials
- Empower students through programs designed to enhance their academic and social achievements
- Act as a nurturing and encouraging influence for students during lessons and monitor the classroom and minimize distractions and disruptions.
- School Secretary responsibilities include attention to detail, accurate reporting of absences and tardies and accurate and efficient data entry to ensure all information is correct in the system.
Medical Secretary
Plymouth Orthopedics and Sports Medicine - Speare Memorial Hospital
2014.05 - 2015.04
- Responsible for all front line office functions to include: greeting patients (checking them in, reviewing demographic and insurance information, collecting copays, answering questions), telephone inquiries (answering questions, scheduling/managing appointments, responding to requests from other medical facilities or other internal departments), scheduling follow-up appointments for our physicians, imagining, labs, therapy, surgical services, etc. - Always practice the highest level of customer service within all internal and external communications - Always maintain confidentiality
- Perform clerical functions as needed: filing, scanning, reports, cash management and other tasks as required - Complete Prior Authorization for Physician ordered testing.
Emergency Department Analyst - Health Informations Department
Plymouth Orthopedics and Sports Medicine - Speare Memorial Hospital
2012.10 - 2014.05
- Process all ED patient charts to ensure all documentation is complete, prepare charts for scanning, assign proper form ID to each page of chart in the electronic legal record. - Assist patients in-person and over the phone on inquiries regarding obtaining the medical record information that they require. - Follow all HIPPA laws and protect all patient information. - Complete requests from medical offices in an accurate, timely and efficient manner. - Train and educate new department employees - Provide ongoing customer service - Other clerical tasks as assigned
Data Entry, Cash Poster, Charge Entry Support and Patient Registration
Plymouth Orthopedics and Sports Medicine - Speare Memorial Hospital
2001.08 - 2012.10
- Responsible for keying all self-pay and insurance payments and adjustments to patient account to generate accurate reflection of cash flow. - Responsible for keying all charges to patient accounts each day. - Obtain all patient demographic information to accurately register patient into hospital systems. - Collect co-pays from Emergency Room patients. - Responsible for the daily reconciliation of keyed cash, payment and adjustments.
Education
Plymouth Regional High School
01.1989
Skills
- HIPAA
- Special Education
- Medical Records
- Clerical Experience
- Medical Terminology
- Document Preparation
- Strong Organization
- Scheduling appointments
- Written Communication
- File Maintenance
- Attendance Tracking
- Student Recordkeeping
- Policy Enforcement
Certification
CPR Certification
Timeline
School Secretary
Ashland Elementary School
2019.08 - Current
Paraprofessional Educator/ School Secretary
Plymouth Elementary School
2015.09 - Current
Medical Secretary
Plymouth Orthopedics and Sports Medicine - Speare Memorial Hospital
2014.05 - 2015.04
Emergency Department Analyst - Health Informations Department
Plymouth Orthopedics and Sports Medicine - Speare Memorial Hospital
2012.10 - 2014.05
Data Entry, Cash Poster, Charge Entry Support and Patient Registration
Plymouth Orthopedics and Sports Medicine - Speare Memorial Hospital
2001.08 - 2012.10
Plymouth Regional High School
CPR Certification
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