Dianna Parkhurst
Murfreesboro,TN
Summary
Proven professional with a track record of exceeding customer satisfaction goals, notably achieving a 4.9-star rating at DoorDash. Expert in organization techniques and client relationship building, I bring a blend of knowledge in multiple areas and a positive attitude to foster strong customer connections. Managed complex projects and maintained high standards of service across diverse roles, demonstrating exceptional problem-solving skills and reliability.
"Jack of all trades, master of none, but still better than a master of one."
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash, Rancho Santa Margarita, California
Murfreesboro, TN
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained customer satisfaction rating of 4.9 stars or higher by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed rush deliveries on tight timetables to satisfy customer needs and verified age and identification of customer as needed.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Professional Organizer
Self-employed
Middle TN
04.2018 - Current
- Oversaw successful garage sale events that generated revenue for clients while disposing of unwanted items responsibly.
- Assisted auctioneers in identifying auctionable items in personal estate affairs while reserving dignity for the deceased and and maintaining respect for the family.
- Maximized storage potential in residential settings by implementing space-saving solutions.
- Developed time management strategies tailored specifically for busy professionals seeking balance between work life obligations.
- Managed complex relocation projects, ensuring seamless transitions from one home or office space to another through expert packing and unpacking services.
- Provided comprehensive training and support to clients, fostering long-term organizational success.
- Simplified daily routines for families by creating user-friendly home organization systems that promoted orderliness.
- Helped clients save time and reduce stress with efficient filing systems and document management strategies.
- Established lasting relationships with clients, providing ongoing support and advice to maintain organized spaces longterm.
- Reduced hoards and provided client with guidance for proper disposal of hazardous items and repair of home to provide livable housing.
- Guided bereaved family members through possible options for dispersement of personal items while meeting the wishes set forth in the Last Will of the deceased.
Hotel Housekeeper
Hotel Help
Double Tree Hotel- Murfreesboro TN
10.2020 - 10.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards as set forth by the CDC.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Washed and folded towels and linens to properly stock guest rooms.
House Keeper, Laundress, and Public Attendant
Atrium Hospitality
Embassy Suites- Murfreesboro TN
06.2015 - 10.2020
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards set forth by the CDC.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Reduced linen waste through careful reclaiming procedures, inventory management and timely replacement of worn items.
- Demonstrated commitment to environmental sustainability initiatives within the hotel through responsible use of cleaning products and water-saving techniques and complying with policies that supported Clean The World.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Polished brass elevators to achieve professional shine and appearance.
Rental Property Maintenance Assistant
Fred Richardson
Middle TN
04.2018 - Current
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Server
Logans Roadhouse Grill
Murfreesboro, TN
01.2012 - 06.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Store Manager
Papa Murphy's Take And Bake Pizza
Nashville, TN
01.2010 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist service-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05.2008
Skills
- Positive Attitude
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Problem-Solving
- Client Relationship Building
- Organization Techniques
- Excellent Communication
- Heavy Lifting
- Landscaping knowledge
- Power tool proficiency
- Gardening expertise
- Plumbing Maintenance
- Drywall Repair
Timeline
Delivery Driver
DoorDash, Rancho Santa Margarita, California
10.2022 - Current
Hotel Housekeeper
Hotel Help
10.2020 - 10.2022
Professional Organizer
Self-employed
04.2018 - Current
Rental Property Maintenance Assistant
Fred Richardson
04.2018 - Current
House Keeper, Laundress, and Public Attendant
Atrium Hospitality
06.2015 - 10.2020
Server
Logans Roadhouse Grill
01.2012 - 06.2015
Store Manager
Papa Murphy's Take And Bake Pizza
01.2010 - 05.2015
High School Diploma -
Siegel High School