Dianna Parkhurst
Murfreesboro,TN
Summary
Proven professional with a track record of exceeding customer satisfaction goals, notably achieving a 4.9-star rating at DoorDash. Expert in organization techniques and client relationship building, I bring a blend of knowledge in multiple areas and a positive attitude to foster strong customer connections. Managed complex projects and maintained high standards of service across diverse roles, demonstrating exceptional problem-solving skills and reliability.
"Jack of all trades, master of none, but still better than a master of one."
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash, Rancho Santa Margarita, California
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained customer satisfaction rating of 4.9 stars or higher by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed rush deliveries on tight timetables to satisfy customer needs and verified age and identification of customer as needed.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Professional Organizer
Self-employed
04.2018 - Current
- Oversaw successful garage sale events that generated revenue for clients while disposing of unwanted items responsibly.
- Assisted auctioneers in identifying auctionable items in personal estate affairs while reserving dignity for the deceased and and maintaining respect for the family.
- Maximized storage potential in residential settings by implementing space-saving solutions.
- Developed time management strategies tailored specifically for busy professionals seeking balance between work life obligations.
- Managed complex relocation projects, ensuring seamless transitions from one home or office space to another through expert packing and unpacking services.
- Provided comprehensive training and support to clients, fostering long-term organizational success.
- Simplified daily routines for families by creating user-friendly home organization systems that promoted orderliness.
- Helped clients save time and reduce stress with efficient filing systems and document management strategies.
- Established lasting relationships with clients, providing ongoing support and advice to maintain organized spaces longterm.
- Reduced hoards and provided client with guidance for proper disposal of hazardous items and repair of home to provide livable housing.
- Guided bereaved family members through possible options for dispersement of personal items while meeting the wishes set forth in the Last Will of the deceased.
Hotel Housekeeper
Hotel Help
10.2020 - 10.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards as set forth by the CDC.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Washed and folded towels and linens to properly stock guest rooms.
House Keeper, Laundress, and Public Attendant
Atrium Hospitality
06.2015 - 10.2020
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards set forth by the CDC.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Reduced linen waste through careful reclaiming procedures, inventory management and timely replacement of worn items.
- Demonstrated commitment to environmental sustainability initiatives within the hotel through responsible use of cleaning products and water-saving techniques and complying with policies that supported Clean The World.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Polished brass elevators to achieve professional shine and appearance.
Rental Property Maintenance Assistant
Fred Richardson
04.2018 - Current
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Server
Logans Roadhouse Grill
01.2012 - 06.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Store Manager
Papa Murphy's Take And Bake Pizza
01.2010 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist service-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05.2008
Skills
- Positive Attitude
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Problem-Solving
- Client Relationship Building
- Organization Techniques
- Excellent Communication
- Heavy Lifting
- Landscaping knowledge
- Power tool proficiency
- Gardening expertise
- Plumbing Maintenance
- Drywall Repair
Timeline
Delivery Driver
DoorDash, Rancho Santa Margarita, California
10.2022 - Current
Hotel Housekeeper
Hotel Help
10.2020 - 10.2022
Professional Organizer
Self-employed
04.2018 - Current
Rental Property Maintenance Assistant
Fred Richardson
04.2018 - Current
House Keeper, Laundress, and Public Attendant
Atrium Hospitality
06.2015 - 10.2020
Server
Logans Roadhouse Grill
01.2012 - 06.2015
Store Manager
Papa Murphy's Take And Bake Pizza
01.2010 - 05.2015
High School Diploma -
Siegel High School