Dianna Paul
Burlington,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facilities Staff
Montclair State University Recreation Center
Montclair, NJ
08.2024 - Current
- Ensured facility was properly maintained and cleaned daily, including vacuuming, mopping, dusting, and trash removal.
- Monitored building security systems and responded to alarms as needed.
- Coordinated with vendors for repairs and maintenance of facility equipment.
- Implemented troubleshooting techniques to resolve issue.
- Promoted high patron satisfaction by resolving problems with knowledgeable and friendly service.
Certified Ride Operator
Funplex Funpark
Mount Laurel, NJ
06.2024 - 08.2024
- Ensured safety of riders by following safety procedures and guidelines.
- Demonstrated proper ride operation to guests.
- Performed daily maintenance checks on rides
- Confirmed that all riders were properly secured before starting each cycle of the ride.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Pulled down safety bars and secured riders according to specified attraction details.
- Checked seatbelts of riders to maximize safety and manage risk.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Monitored weather conditions to ensure ride safety during adverse weather.
- Handled guest inquiries and resolved complaints regarding ride experiences.
Pain
Paint Department
Burlington, NJ
06.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Technical Assistant
Abundant Life Fellowship Church
Edgewater, NJ
01.2020 - 03.2023
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Configured network settings for computers and connected them to the company's local area network.
- Provided technical support to users by troubleshooting hardware and software issues.
- Maintained accurate records of all repairs performed on computers.
- Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
Education
MBA - Business Administration
Montclair State University
Montclair, NJ05-2028
Bachelor of Science - Biology
Montclair State University
Montclair, NJ05-2027
High School Diploma -
Burlington Township High School
Burlington, NJ06-2023
Skills
- Collaboration
- Computer Skills
- Teamwork and Collaboration
- Cultural Awareness
- Time Management
- Communication
- Critical Thinking
- Active Listening
Certification
- IROC Certified
- CPR/AED Certification
Affiliations
- Playing the Clarinet
- Dancing
- CaribSO E-board Member (Outreach Chair)
Timeline
Facilities Staff
Montclair State University Recreation Center
08.2024 - Current
Certified Ride Operator
Funplex Funpark
06.2024 - 08.2024
Pain
Paint Department
06.2022 - 08.2023
Technical Assistant
Abundant Life Fellowship Church
01.2020 - 03.2023
MBA - Business Administration
Montclair State University
Bachelor of Science - Biology
Montclair State University
High School Diploma -
Burlington Township High School
- IROC Certified
- CPR/AED Certification
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