Milagros O. Albaladejo
Lubbock,TX
Summary
Experienced business professional with close to ten years of dedicated customer service expertise, aiming to advance my career within an organization that esteems individual achievements and exceptional performance, while also offering avenues for personal and professional development in the healthcare field.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
19
19
years of professional experience
Work History
Facilities Staff
Lubbock Cooper ISD
Lubbock, TX
01.2024 - Current
- Provide a clean environment for school administrative staff, faculty, and students by cleaning the school and administrative office.
- Ensure usage of approved cleaning products to reduce bacterial growth and prevent virus spread.
- Disinfect and sanitize affected areas following strict bio safety and infection prevention protocols.
- Gather and dispose of trash and other harmful materials.
- Inspecting buildings for safety hazards or dangers that need to be addressed, reporting any issues to management immediately.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispenser when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Leading a team for a deep cleaning of the school, which includes assigning jobs, inspections of the area to insure quality of work was being accomplished.
- Organized groups of employees to perform different jobs in a timely manner, in order to meet deadlines.
- Utilizing various machines for the preparation and cleaning of the floors and carpets.
Customer/Food Service Representative
Lubbock Cooper ISD
Lubbock, TX
01.2023 - 01.2024
- Maintained accurate records of daily transactions using cash registers.
- Confidently reconciled the cash register at the end of the lunch shift, swiftly verifying totals and effectively resolving any discrepancies.
- Proactively assisted employees with various food preparation and serving tasks.
- Assertively provided excellent customer service to students and staff.
Customer/Food Service Representative
University Medical Center
Lubbock, TX
01.2021 - 01.2023
- Accountable for overseeing cafeteria operations and delivering customer service in a hospital environment.
- Encompassed meal preparation and service for hospital guests and staff, as well as the upkeep of kitchen equipment and inventory management.
- Consistently ensured professional and positive communication with guests and staff to guarantee an exceptional experience.
- Adeptly demonstrated efficient service recovery and acts of kindness towards patients and co-workers, while effectively collaborating with team members.
Customer Service Representative
Ponderosa Steak House
Caguas, PR
01.2018 - 01.2020
- Prepare and organize ingredients for menu items.
- Collaborate with the executive chef and kitchen staff to create meals during dinner service.
- Maintain precise records of food inventory and ensure proper storage at designated temperatures.
- Adhere to established procedures for stock rotation.
- Restock the kitchen for subsequent shifts.
- Ensure the cleanliness and sanitation of the kitchen and food preparation area after the shift.
Pharmacy Technician (Internship)
Walgreens
Cayey, PR
01.2008 - 01.2009
- Managed inventory, received and processed prescriptions, accurately entered prescription data into the computer system, addressed insurance-related issues over the phone, and operated the cash register.
- Provide exceptional customer service to ensure the customers receive their prescriptions promptly and efficiently.
- Schedule appointments for prescription pick up.
- Engaged in inbound and outbound calls.
- 1000x hrs. of internship completed.
Education
Pharmacy Technician - Associate degree
Huertas Junior College
Caguas, PRHigh School - High School Diploma
Miguel Melendez Munoz High School
Cayey, PRSkills
Oral / Written Communication /bilingual
Excellent attention to detail
Highly dependable
Leadership Skills
Analytical Skills
Time Management
Flexibility
Learning/adaptability
Conflict resolution
Customer Relationship
Problem-Solving
Communication
Stress Management
Organizational
Self-Motivation
Scheduling
Team Collaboration
Administrative
Languages
Spanish
Native or Bilingual
Timeline
Facilities Staff
Lubbock Cooper ISD
01.2024 - Current
Customer/Food Service Representative
Lubbock Cooper ISD
01.2023 - 01.2024
Customer/Food Service Representative
University Medical Center
01.2021 - 01.2023
Customer Service Representative
Ponderosa Steak House
01.2018 - 01.2020
Pharmacy Technician (Internship)
Walgreens
01.2008 - 01.2009
Pharmacy Technician - Associate degree
Huertas Junior College
High School - High School Diploma
Miguel Melendez Munoz High School