Summary
Overview
Work History
Education
Skills
Timeline
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Dianna Peterson

Everett,WA

Summary

Driven Remittance Ops Analyst with a proven track record at AT&T Mobility, adept in MS Excel and fostering teamwork. Excelled in auditing and reconciling over $20B in revenue, significantly reducing financial discrepancies. Skilled in leveraging financial software and collaboration tools to enhance operational efficiency and accuracy in financial reporting.

Overview

18
18
years of professional experience

Work History

Remittance Ops Analyst

AT&T Mobility
08.2007 - 09.2024
  • Communicate and audit over 149 stores' cash funds daily.
  • Collaborated with team to reconcile revenue ledgers totaling over $20B/yr using online banking portals from Wells Fargo and Bank of America.
  • Saved Millions per year by investigating 40-70 cash and credit card variances per week (seasonal) using financial management software including Clientline/Fiserve, ReconNET, and Oracle.
  • Coordinated communications between couriers and banks (~5 times per week) to rectify missing or erroneous deposits.
  • Ensured monthly compliance of all stores with cash funds ledger using Salesforce, facilitating accurate balance reconciliation.
  • Reconcile the deposits slips, billing records and bank transmission results.
  • Processing complex customer payments and investigating/resolving payment escalations (e.g misapplied, wrong amount, incorrect account number).
  • Review user id request forms and complete access requests to Merchant accounts for all Processors.

Temp Worker

Accountemps
02.2007 - 08.2007
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Audited over 100 stores cash and credit card transactions.

Education

Some College (No Degree) - Massage Therapy

Northwest School of Massage
Kirkland, WA
05.2009 - 05.2009

High School Diploma -

Bothell High School
Bothell, WA
06.1986

Skills

    MS Excel

    Documentation And Reporting

    Information Gathering

    Data Research and Validation

    Evidence-Based Decision Making

    Audit Support

    Finance

    Teamwork and Collaboration

    Written Communication

    Team building

Timeline

Some College (No Degree) - Massage Therapy

Northwest School of Massage
05.2009 - 05.2009

Remittance Ops Analyst

AT&T Mobility
08.2007 - 09.2024

Temp Worker

Accountemps
02.2007 - 08.2007

High School Diploma -

Bothell High School

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Dianna Peterson