Dianna Rosas
Fontana ,CA
Summary
Accomplished Produce Manager at Stater Bros, skilled in leadership training and produce management, significantly enhancing customer satisfaction and department efficiency. Leveraged strong work ethic and excellent communication skills to mentor staff and implement effective merchandising techniques, driving visible improvements in service quality and product presentation.
Overview
8
8
years of professional experience
Work History
Produce Manager
Stater Bros
03.2020 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
- Collected and processed produce supplier invoices.
Sales Associate
Puma Outlet
11.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Universal Receiver
Amazon
11.2018 - 09.2019
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Responsible for the safe, timely, and accurate receipt or items ordered and placed in a specified area in the warehouse.
Sales Associate
Desert Industries
08.2016 - 10.2018
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Fontana High School
Fontana, CA05.2016
Skills
- Customer service
- Inventory counting
- Stock rotation
- Purchasing and planning
- Product merchandising
- Produce management
- Leadership training
- Time management skills
- Strong work ethic
- Certified cashier
- Excellent communication skills
- Certified nurse assistant
Volunteer experience
- Nurse assistant, Grand Terrence Health Care Center/ Citrus Nursing Home: 2015-2016
- Patient care and safety
- Vital signs and patient monitoring
- Patient advocacy and support
- Data reporting/ Electronic chart reporting
Timeline
Produce Manager
Stater Bros
03.2020 - Current
Sales Associate
Puma Outlet
11.2019 - 02.2020
Universal Receiver
Amazon
11.2018 - 09.2019
Sales Associate
Desert Industries
08.2016 - 10.2018
High School Diploma -
Fontana High School