Dianna Schrock
Molalla,Or
Summary
Veteran with extensive experience in administration roles, specializing in logistics coordination and customer relationship management. Consistently maintained a high delivery success rate and streamlined office operations, contributing to enhanced customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon flex
Clackamas, Or
08.2019 - Current
- Delivered 50–100+ packages per shift while meeting strict delivery time windows
- Maintained a 95%+ on-time delivery rate using route optimization tools
- Delivered professional customer service by resolving delivery issues and ensuring customer satisfaction
- Managed daily logistics, including navigation, scheduling, and problem-solving, to ensure timely deliveries
- Safely operated personal vehicle while adhering to traffic laws and safety guidelines
- Utilized mobile app for scanning, tracking, and providing real-time delivery updates
Office / Inventory Manager
RealCold
Clackamas, Or
08.2025 - 03.2026
- Inventory Control Management: Oversee site inventory integrity, utilizing systematic tracking to minimize variances and protect company assets.
- Oversaw daily office operations across dispatch, customer service, and administrative teams to ensure seamless workflow.
- Coordinated schedules and confirmed time-sensitive logistics for drivers and technicians, maintaining accurate order records to enhance operational efficiency.
- Supported leadership with administrative reporting and documentation while conducting process audits to uphold compliance standards.
Project Specialist
Vigor
Clackamas, Or
11.2021 - 01.2025
- Coordinated administrative, financial, personnel, and security functions for Aerospace Field team, enhancing overall operational efficiency.
- Collaborated with Procurement team to secure essential goods and services for ongoing projects, contributing to project timelines and resource availability.
- Managed security for field office, facilitating personnel clearances for FOUO, CUI, and NOFORN work to ensure compliance with regulations.
- Perform detailed project accounting, system set up, and train other administrative staff on a variety of project related computer software.
- Oversaw office support services, managing purchasing, invoices, phone, and IT support.
- Managed travel arrangements for team members at various statewide locations, ensuring smooth logistics.
- To ensure compilation of DOD projects in a timely manner while and within budget without extending project due date.
Lead office Clerk
Forum Forte Freezer Services
Clackamas, Or
05.2021 - 09.2021
- Managed inventory allocation and load tracking, ensuring efficient warehouse logistics.
- Worked with outside sources to schedule container delivery and dispatching drivers and provided order selector support.
- Executed heavy data entry and maintained Excel spreadsheets, supporting team management.
- Facilitated HR onboarding processes for new employees, ensuring all paperwork and training materials were completed.
- Proficient in 3PL and WSM system.
Circulation District Manager
The Columbian Publication
Portland, Or
07.2019 - 05.2021
- Achieved sales, service, and collection standards while enhancing market penetration.
- Maintain the retention of current Customer and solicitation of new customers within a 2000 subscriber area.
- Managed independent judgment in soliciting carriers and terminating contracts to ensure operational efficiency.
- Resolved urgent customer and carrier issues to maintain service quality.
- Established, reviewed, and adjusted route delivery boundaries to optimize service and control expenses.
Customer Service Representative
UniFirst
Portland, Or
07.2018 - 06.2019
- Built and maintained customer relationships by addressing needs and resolving questions.
- Managed accounts receivable by contacting customers regarding payment status and service inquiries.
- Data input, service order processing, prepared daily route packets for RSR.
- Scheduled daily and monthly activities for district managers to enhance operational efficiency.
Education
Bachelor’s - Business Administration, specialization in management
American InterContinental University
Chicago, IL08-2018
Skills
- Logistics coordination
- Route optimization
- Delivery scheduling
- Inventory management
- Package tracking
- Quality control
- Logistics management software
- Dispatch communication
- Route planning
- Scheduling accuracy
- Time management
- Multitasking and organization
- Problem solving
- Communication proficiency
- Effective communication
- Customer relationship management
- Customer service excellence
- Team collaboration
- Adaptability in fast-paced settings
- Time management skills
- Data entry accuracy
- Communication tools usage
Timeline
Office / Inventory Manager
RealCold
08.2025 - 03.2026
Project Specialist
Vigor
11.2021 - 01.2025
Lead office Clerk
Forum Forte Freezer Services
05.2021 - 09.2021
Delivery Driver
Amazon flex
08.2019 - Current
Circulation District Manager
The Columbian Publication
07.2019 - 05.2021
Customer Service Representative
UniFirst
07.2018 - 06.2019
Bachelor’s - Business Administration, specialization in management
American InterContinental University