Dianna “Lyn” Strauser

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Improved employee productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Reduced overhead costs through careful budget management and resource allocation.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Led transition to paperless office, reducing operational costs and environmental impact.
• Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Developed comprehensive filing system that significantly improved document retrieval times.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
• Enhanced data security measures, conducted regular system backups to prevent data loss.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
• Implemented new email management strategy, reducing clutter and improving communication efficiency.
• Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
• Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Streamlined invoice processing, reducing average payment turnaround time.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.

Frequently inspected production area to verify proper equipment operation.

• Lead the Team in daily operations of the Campus
• Promote a Team Approach to care of our residents and families
• Encourage and support the staff in their career path.

• I had returned to Trilogy
• Was able to complete my AIT hours
• Licensed HFA Dec 2020
• I have 15 plus years experience in Longterm Care, Nurse, SSD, and Marketing background.

• My responsibilities were to assess patients to determine if home health eligible
• Not only from the physical standpoint, but also from their insurance
• I also marketed Preferred to physicians, case managers, and SNF's
• I would find the patient a facility to go to if the need for more intense therapies were needed
• I spent a lot of time educating physicians, case managers and families on the qualifications for home health and the ins and outs of Medicare
• My territory covered 9 southern counties.

• I functioned as a CTC, and was awarded a plaque or CTC of the year
• My territory was 9 southern counties
• Amedisys went through a restructuring, a new board, and closed several Indiana offices.

• Was responsible for completing the schedule according to the required need
• Social Service Designee (SSD)- I completed admission paperwork timely and accurately
• Assisted families in regards to any complaints, lost items and more
• Managed care plan meetings and discharge meetings in efforts to make for an easy transition to home.