Dianna McEntyre
Administrative Assistant/Receptionist
Rialto,CA
Summary
Proactive, self-proclaimed 'organizational geek' renowned for unique, often unorthodox approaches to obstacles and unmatched organizational acumen. Consistently surpasses expectations, delivering meticulously precise results. Utilizing refined emotional intelligence and exceptional communication to build powerful connections as an effective liaison with companies, colleagues, and clientele alike. Dedicates to excellence whilst remaining personable, yet poised, polished, and reliable.
Overview
10
10
years of professional experience
Work History
Courier & Shopper
Uber Technologies, Inc
01.2022 - Current
- Through professional, courteous communication with customers, I maintained a 100% customer satisfaction rate with over 1250+ deliveries, achieving
- Achieved Platinum/Diamond status monthly
- Cut business expenses by roughly 30% after analyzing areas proving optimal over time.
- Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
- Maintained excellent sanitation practices when handling orders and ensuring safe transit to customers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Diligently maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
Independent Artist
Self Employed Services
01.2016 - Current
- Specialized in creating "cutesy emotes" for the Twitch.tv platform using .png files.
- Designed and created visual branding for an entire streaming channel.
- Experienced in various digital software programs made for digital artistry.
- Commissioned for fine art as well— particularly watercolor and acrylic painting, ie. wedding photos.
- Provided exceptional customer service to buyers, fostering long-lasting relationships with clients who purchased artwork.
- Mentored aspiring artists through workshops or one-on-one lessons, sharing knowledge and expertise in various artistic techniques.
Beauty Advisor
Ulta Beauty
05.2022 - 09.2022
- Provided prompt, engaging customer service, offering advice on both the best products and methods to achieve customers' goals, improving customer retention and experience
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Successfully upsold products when a superior, more effective product for their concern was available and more likely to address their needs when considering skin type and goal.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Re-stocked any products seen out of stock or running low on the floor, prioritizing by popularity
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Customer Service Representative
Sirwin Enterprises, Inc
04.2022 - 08.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Greeted customers entering store and responded promptly to customer needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Printed/recorded all transactions of the day, collected all coworkers' register records, closing the day out to start the next via the POS system, organizing and dealing each day's records for bookkeeping
- Organized and merchandised products to be easily seen and accessible, front-facing products hourly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Library Assistant
University Of California - Riverside
10.2013 - 06.2015
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
Education
Bachelor of Science - Computer Science
Colorado State University - Global Campus
Aurora2023
University of California - Riverside
Riverside, CA2015
Skills
- Management Skills
- Phone etiquette
- Organization, manually and digitally
- Critical Thinking
- Communication Skills
- Bachelor's of Computer Science
- PROFILE
- Full-time Homemaker & Student Stay-at-home Parent
- 2015-2022
- Requiring extreme supervision and discretion, continuously developed and
- Enhanced my emotional intelligence and interpersonal communication
- Acquired superb problem-solving and de-escalation skills, which come
- Naturally when handling heated situations or assisting upset individuals
- Used to being on my feet and working at a fast pace for extremely long
- Periods of time
- Experienced and well-acquainted with people – especially children — with
Timeline
Beauty Advisor
Ulta Beauty
05.2022 - 09.2022
Customer Service Representative
Sirwin Enterprises, Inc
04.2022 - 08.2022
Courier & Shopper
Uber Technologies, Inc
01.2022 - Current
Independent Artist
Self Employed Services
01.2016 - Current
Library Assistant
University Of California - Riverside
10.2013 - 06.2015
Bachelor of Science - Computer Science
Colorado State University - Global Campus
University of California - Riverside