Dianne Alami
Bridger Insurance
Sacramento,CA
10
years of professional experience
Experienced claims and loan processing professional with over 10 years in customer service. Skilled in managing high caseloads while adhering to policies and regulations, conducting thorough investigations, and ensuring accurate payouts. Committed to enhancing customer satisfaction and fostering a culture of continuous learning and advancement.
Work History
Property Damage Adjuster
4 Years- Enhanced customer satisfaction by providing clear communication throughout claims process.
- Mitigated potential losses by identifying potential fraud indicators during investigations and escalating suspicious cases for further review.
- Managed high caseloads efficiently while maintaining attention to detail across all aspects of each property damage claim handled.
- Ensured accurate payouts by meticulously reviewing repair estimates and negotiating with contractors or repair shops on costs.
- Enhanced claim resolution efficiency by thoroughly investigating property damage claims and accurately determining coverage.
- Maintained thorough knowledge of insurance policies and regulations, ensuring proper interpretation and application during claim evaluations.
Property Damage Adjuster
3 Years 2 Months- Enhanced claim resolution efficiency by thoroughly investigating property damage claims and accurately determining coverage.
- Managed high caseloads efficiently while maintaining attention to detail across all aspects of each property damage claim handled.
- Collaborated with contractors and clients to facilitate timely repairs and settlements.
- Enhanced customer satisfaction by providing clear communication throughout the claims process.
- Ensured accurate payouts by meticulously reviewing repair estimates and negotiating with contractors or repair shops on costs.
- Mitigated potential losses by identifying potential fraud indicators during investigations and escalating suspicious cases for further review.
Loan Processor
6 Months- Evaluated financial documents for accuracy and completeness to expedite loan approvals.
- Processed loan applications efficiently, ensuring compliance with SBA guidelines and regulations.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Proactively identified solutions for customers experiencing credit issues.
Home Equity Loan Processor
1 Year 8 Months- Coordinated communication between clients, underwriters, and title companies to streamline processing.
- Reviewed financial documents to ensure accuracy and completeness of loan submissions.
- Evaluated loan applications for compliance with regulations and company policies.
- Expedited approval times by quickly addressing underwriter conditions and gathering required documentation from borrowers.
- Demonstrated attention to detail through meticulous review of appraisal reports, credit histories, income documentation, and other relevant materials for each application.
Education
Skills
Claims processing
Insurance policy knowledge
Liability determination
Report and records review
Information gathering
Attention to detail
Time management
Workload prioritization
Multitasking
Adaptability and flexibility
Customer service and support
Teamwork
Problem-solving abilities
Professionalism
Timeline
Property Damage Adjuster
Bridger Insurance
05.2022 - 05.2026Read More
Property Damage Adjuster
Progressive Insurance
11.2018 - 01.2022Read More
Loan Processor
Small Business Administration, SBA
10.2017 - 04.2018Read More
Home Equity Loan Processor
Accenture
12.2015 - 08.2017Read More
Empire Business College
Read More