Dianne Burkhart
Ringgold,USA
Summary
Professional medical assistant equipped to excel in this role. Strong background in patient care, clinical procedures, and administrative tasks. Collaborative team player who adapts to changing needs and ensures reliable and efficient operations. Skills include phlebotomy, EKG, patient education, and electronic health records management. Known for results-driven approach and dependability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Liberty Apparel
07.2021 - Current
- Oversaw daily warehouse operations, ensuring compliance with safety and quality standards.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for efficient warehousing procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced lead times.
- Coordinated logistics and transportation efforts to ensure timely shipments and deliveries.
- Utilized warehouse management systems to track inventory accuracy and streamline operations.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Certified Medical Assistant (CMA)
CHI Memorial Mountain Management
06.2018 - 07.2021
- Administered patient care, including vital signs monitoring and documentation in electronic health records.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Educated patients on treatment plans, medications, and preventive healthcare measures to promote wellness.
- Coordinated scheduling of appointments and follow-ups to optimize clinic workflow and enhance patient experience.
- Managed inventory of medical supplies, maintaining stock levels to ensure uninterrupted patient services.
- Trained new staff on clinical protocols and office procedures, fostering a collaborative team environment.
- Streamlined patient intake processes, improving efficiency and reducing wait times for consultations.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Certified Medical Assistant
Galen Medical Group
07.2017 - 06.2018
- Administered patient assessments and documented medical histories in electronic health records.
- Assisted physicians with examinations, ensuring accurate and timely patient care.
- Educated patients on treatment plans and medication instructions to improve adherence.
- Coordinated scheduling for appointments and follow-up visits to enhance operational efficiency.
- Implemented infection control protocols, improving safety standards within the clinic environment.
- Trained new staff on clinical procedures and office policies to ensure compliance and consistency.
- Managed inventory of medical supplies, optimizing resource availability and reducing waste.
- Collaborated with multidisciplinary teams to streamline workflows and enhance patient outcomes.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant (CMA)
Chattanooga Gyn-Oncology
07.2016 - 06.2017
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Conducted vital sign assessments to monitor patient health and support clinical evaluations.
- Supported physician procedures by preparing examination rooms and sterilizing instruments.
- Educated patients on medication usage and treatment plans to enhance adherence.
- Collaborated with healthcare team to streamline workflow and improve patient care delivery.
- Implemented electronic health record updates for enhanced data accuracy and accessibility.
- Mentored new staff on best practices for patient interaction and clinical protocols.
- Led initiatives to improve appointment scheduling efficiency, reducing patient wait times significantly.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Certified Medical Assistant
Cardiac and Vascular Associates
10.2014 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Administered patient assessments and documented medical histories in electronic health records.
- Assisted physicians with examinations, ensuring accurate and timely patient care.
- Educated patients on treatment plans and medication instructions to improve adherence.
- Coordinated scheduling for appointments and follow-up visits to enhance operational efficiency.
- Implemented infection control protocols, improving safety standards within the clinic environment.
- Trained new staff on clinical procedures and office policies to ensure compliance and consistency.
- Managed inventory of medical supplies, optimizing resource availability and reducing waste.
- Collaborated with multidisciplinary teams to streamline workflows and enhance patient outcomes.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Medical Assistant
The Physicians Practice
06.2011 - 08.2014
- Administered patient intake processes, ensuring accurate collection of medical histories and personal information.
- Assisted physicians with examinations and procedures, facilitating smooth workflow during patient visits.
- Managed appointment scheduling using electronic health record (EHR) systems, optimizing office efficiency.
- Educated patients on treatment plans and medication administration, enhancing compliance and understanding.
- Conducted routine laboratory tests and maintained equipment, ensuring quality standards in patient care.
- Trained new staff in clinical protocols and office procedures, fostering a knowledgeable team environment.
- Collaborated with healthcare professionals to coordinate follow-up care, improving patient outcomes and satisfaction.
- Implemented process improvements in administrative tasks, increasing operational efficiency within the practice.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
Unit Secretary/ PCT
Cartersville Medical Center
09.2009 - 06.2011
- Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
- Managed scheduling for medical staff, optimizing appointment availability and resource allocation.
- Facilitated communication between departments, enhancing workflow efficiency and patient care coordination.
- Maintained electronic health records with precision, ensuring compliance with regulatory standards and data integrity.
- Streamlined office procedures, reducing wait times and improving overall departmental productivity.
- Trained new secretarial staff on policies, procedures, and software systems to enhance team effectiveness.
- Developed standard operating procedures for administrative tasks, increasing consistency in operations across the unit.
- Led initiatives to implement new healthcare software, improving data management and reporting capabilities.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Certified Nursing Assistant
South Shore Hosp., Maternity Floor
10.2004 - 07.2009
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms, promoting a hygienic environment.
- Collaborated with multidisciplinary teams to deliver high-quality patient care on maternity floor.
- Educated new staff on procedures and protocols, enhancing team efficiency and knowledge sharing.
- Advocated for patients' needs, fostering a supportive atmosphere during recovery periods.
- Implemented effective communication strategies to improve patient satisfaction scores consistently.
- Streamlined documentation processes, improving accuracy in patient records management.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Vocational in Certified Nursing Assistant -
Port Charlotte Vocational Tech
Port Charlotte, FL01.1995
Skills
- Medical terminology
- EMR systems
- Documentation review
- Order entry
- Customer service
- Vital signs
- Accounts receivable
- Laboratory experience
- Accounts payable
- Office management
- Warehouse management
- QuickBooks
- Screen Printing
- Venipuncture
- Triage
- Medical Office Experience
- Experience Administering Injections
- Phlebotomy
- Anatomy knowledge
- Patient Care
- Medical Records
Certification
- BLS Certification
- CCMA Certification
Timeline
Office Manager
Liberty Apparel
07.2021 - Current
Certified Medical Assistant (CMA)
CHI Memorial Mountain Management
06.2018 - 07.2021
Certified Medical Assistant
Galen Medical Group
07.2017 - 06.2018
Certified Medical Assistant (CMA)
Chattanooga Gyn-Oncology
07.2016 - 06.2017
Certified Medical Assistant
Cardiac and Vascular Associates
10.2014 - 07.2016
Medical Assistant
The Physicians Practice
06.2011 - 08.2014
Unit Secretary/ PCT
Cartersville Medical Center
09.2009 - 06.2011
Certified Nursing Assistant
South Shore Hosp., Maternity Floor
10.2004 - 07.2009
Vocational in Certified Nursing Assistant -
Port Charlotte Vocational Tech