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Dianne Clark
Martinez,GA
Summary
Successful Income Tax Preparer consistently meets or exceeds goals through insightful decisions. Flexible and organized with ability to thrive under pressure. Smart and hardworking.
Overview
21
21
years of professional experience
Work History
Income Tax Preparer
H&R Block
Augusta, United States
01.2009 - Current
- Prepare individual tax returns, extensions and tax planning calculations.
- Review clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintain complete records of client tax returns and supporting documentation in secured areas.
- Provide information about available products and services to clients, resulting in increased business opportunities.
- Prepare written responses or tax return amendments to resolve state and federal notices.
- Interview clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Increased 50% of clients within one tax season.
Customer Service Representative
Electrolux Home Products
Augusta, GA
03.2003 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Scored in top sales of products, i.e. 50 cases of water filters; winning gifts cards and major products as incentive.
Education
Some College (No Degree) - Secretarial Studies And Office Administration
Aiken Technical College
Graniteville, SCHigh School Diploma -
Strom Thurmond
Johnston, SC06.1978
Skills
- Client Tax Services
- Customer Service
- Small Business Tax Returns
- Client Records Review
- Data Entry
- Return Processing
Interests
Timeline
Income Tax Preparer
H&R Block
01.2009 - Current
Customer Service Representative
Electrolux Home Products
03.2003 - 08.2011
Some College (No Degree) - Secretarial Studies And Office Administration
Aiken Technical College
High School Diploma -
Strom Thurmond