Summary
Overview
Work History
Education
Skills
Timeline
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Dianne Conaway

Saginaw,MI

Summary

Proven track record in enhancing patient satisfaction and engagement, notably at St. Francis Nursing Home, by leveraging exceptional patient care and vital signs monitoring skills. Demonstrated reliability in improving client well-being and safety, with a focus on achieving significant outcomes through compassionate service and efficient healthcare coordination. Energetic individual remaining poised and composed in all types of stressful situations. Smart and dedicated Hospice Aide handling multiple tasks independently while assisting patients.

Overview

24
24
years of professional experience

Work History

Hospice Caregiver

A&D
  • Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
  • Demonstrated cultural sensitivity while serving diverse populations facing terminal illness throughout various communities.
  • Offered respite care for family members, allowing them time to rest and recharge while ensuring continued patient support.
  • Advocated for patients'' rights and preferences by maintaining open communication with their families and collaborating with healthcare professionals on treatment plans.

Nursing Assistant

St. Francis Nursing Home
08.2022 - 07.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.

Companion Caregiver

Comfort Keepers Home Care
07.2016 - 08.2022
  • Assisted clients with daily living activities, improving their quality of life.
  • Prepared nutritious meals for clients, supporting their overall health and dietary needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
  • Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.

Inside Sales Representative

Great Lakes Tape
07.2008 - 09.2008
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Inside Sales Coordinator

Argent International
01.2001 - 07.2008
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

High School Diploma -

Dwight D Eisenhower
Saginaw, MI
01.1974

Skills

    Patient Care

    Vital signs

    Reliability and punctuality

    Physical Comfort

Timeline

Nursing Assistant

St. Francis Nursing Home
08.2022 - 07.2024

Companion Caregiver

Comfort Keepers Home Care
07.2016 - 08.2022

Inside Sales Representative

Great Lakes Tape
07.2008 - 09.2008

Inside Sales Coordinator

Argent International
01.2001 - 07.2008

Hospice Caregiver

A&D

High School Diploma -

Dwight D Eisenhower

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Dianne Conaway