Dianne DeBenedictis
Elgin,TX
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Candidate Staffing Specialist (Meta) - Screener
Randstad Sourceright
Remote
06.2023 - 03.2024
- Identify and source candidates from referrals, job boards, and other sites
- Educate and screen applicants on current job opportunities
- Submit qualified candidates to interview process with hiring managers
- Update and track candidates in an Applicant Tracking System through entire hiring process
- Work all assigned job requisitions until all positions are filled
- Continually meet or exceed monthly goals.
Candidate Staffing Specialist (Google) - Screener
Randstad Sourceright
Remote
09.2021 - 05.2023
- Regularly took part in candidate and hiring manager engagement activities
- Reviewed candidates including screening, qualification, and presentation to team
- Lead candidates through initial stages of hiring process
- Ensured recruitment process compliance
- Collaborated with other teams on special projects
- Took on various side projects during low-volume periods to streamline the process
- These projects required addressing backlogs, updating inaccurate information, and notating changes with current listing, etc.
CSR
Accenture (Google/YouTube TV)
Austin
04.2018 - 09.2021
- Proficiently used quality-control tools to report issues that YouTube TV customers were having with Live feeds
- Assisted customers in submitting 'Stats for Nerds' processes to the system for engineers to fix the technical issues being reported
- Reported issues with sports events that were causing viewing problems for customers
- Understanding and striving to meet or exceed call center metrics and SLAs, while providing excellent and consistent customer service.
CSR
Telus (Google Fi)
Austin
09.2016 - 04.2018
- Reply to inbound customer inquiries in a call center environment
- Assist users with general inquiries, product support, service information, order processing, and technical issues
- Confidently make product and service recommendations tailored to customers' requirements
- Consistently built professional relationships and rapport with customers delivering exceptional customer support.
Office Manager
Riata Ford
Manor
09.2013 - 02.2016
- Main point of contact for office operations, including maintenance, mailing, shipping, supplies, equipment, invoicing, and errands
- Organize and schedule meetings and appointments
- Partner with HR to maintain office policies as necessary
- Organize office operations and procedures.
Summary
Personable Candidate Staffing Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Furthermore, I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
Master of Science - Information Technology
University of Phoenix
Englewood, CO 05.1998 - 02.2003
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO 08.1991 - 12.1993
No Degree - Sociology
University of Northern Colorado
Greeley, CO 08.1989 - 05.1991
Skills
- Staffing Assignments
- Recruitment and Selection
- Staffing Processes
- Pre-Screening and Qualifying
- Project Management
- Microsoft Office
- Qualification and Pre-Screening Processes
- Candidate Searching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchCompany CulturePaid time off4-day work weekFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsSoftware
Workday
ATS
Microsoft Office Suite
Timeline
Candidate Staffing Specialist (Meta) - Screener
Randstad Sourceright
06.2023 - 03.2024
Candidate Staffing Specialist (Google) - Screener
Randstad Sourceright
09.2021 - 05.2023
CSR
Accenture (Google/YouTube TV)
04.2018 - 09.2021
CSR
Telus (Google Fi)
09.2016 - 04.2018
Office Manager
Riata Ford
09.2013 - 02.2016
Master of Science - Information Technology
University of Phoenix
05.1998 - 02.2003
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
08.1991 - 12.1993
No Degree - Sociology
University of Northern Colorado
08.1989 - 05.1991