Dianne Dominguez
Pomona,CA
Summary
Compassionate hospital volunteer delivering impactful support to healthcare teams. Strong problem-solving skills and efficient administrative capabilities enable effective multitasking in dynamic settings. Committed to enhancing patient care and operational efficiency through collaboration and professionalism.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Clinical Volunteer - Med-surge Unit
Kaiser Permanente
08.2026 - Current
- Streamlined unit operations by managing a high-volume, multi-line phone system, accurately taking messages, and triaging urgent patient requests to nursing staff for timely responses.
- Facilitated smooth daily operations for a 32+ resident long-term care unit, managing front-desk logistics and visitor requests.
- Restocked patient rooms and supply carts with essential Personal Protective Equipment (PPE), linens, and hygiene kits to maintain shift readiness.
- Conducted hourly patient comfort rounds, delivering non-clinical support such as blankets, water, pillows to enhance patient comfort and satisfaction.
Virtual Vacation Rental Co-host
Virtual Airbnb.Booking.com, Agoda
05.2019 - 12.2024
- Managed guest inquiries across Airbnb, Booking.com, and Agoda via phone, email, and chat, maintaining clear, professional communication.
- Coordinated check-in instructions, access details, and arrival support for remote guests.
- Resolved reservation changes, cancellations, and special requests with prompt communication.
- Monitored calendar availability to prevent double bookings and scheduling conflicts.
- Resolved technical issues including Wi-Fi, appliances, and smart locks remotely, decreasing negative reviews related to property malfunctions by 20%.
- Supervised cleaning staff and turnover schedules across multiple properties, conducting virtual inspections to ensure 100% adherence to brand cleanliness standards.
- Procured and tracked essential inventory, managing restocking schedules for linens, amenities, and consumables to guarantee 100% guest readiness.
- Maintained accurate booking records, pricing updates, and platform compliance requirements.
BARISTA
Starbucks
04.2016 - 05.2017
- Prepared handcrafted beverages following Starbucks recipes and quality standards.
- Delivered friendly customer service while resolving questions and concerns promptly.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Restocked milk, syrups, pastry cases, and essential supplies throughout shift
- Upheld rigorous sanitation and food safety standards by following a daily cleaning protocol for espresso machines, grinders, and dining areas.
- Processed customer orders accurately using POS systems and cash handling procedures.
- Optimized inventory management by tracking daily consumption and restocking cases, which minimized waste and ensured accurate supply ordering.
- Served over 100+ customers daily in a fast-paced. high-end environment.
- Increased revenue by consistently promoting seasonal specials and upselling add-on items.
- Maintained a calm and efficient workflow during peak morning rushes, ensuring orders were fulfilled accurately and timely.
Education
Medical Assistant - Health Care Administration
Mt. SAC
Walnut, CA11-2026
Bachelor's - Hotel and Restaurant Management
System Technology Institute
Philippines05-2016
Skills
- Patient care assistance
- Health Monitoring
- HIPAA compliance
- Clinical terminology proficiency
- Proficient in medical vocabulary
- Task prioritization
- Injection
- Vital signs
- Patient Preparation
- Medication Administration
- Clinical Procedure
Languages
English - Expert
Tagalog
Native or Bilingual
Timeline
Clinical Volunteer - Med-surge Unit
Kaiser Permanente
08.2026 - Current
Virtual Vacation Rental Co-host
Virtual Airbnb.Booking.com, Agoda
05.2019 - 12.2024
BARISTA
Starbucks
04.2016 - 05.2017
Bachelor's - Hotel and Restaurant Management
System Technology Institute
Medical Assistant - Health Care Administration
Mt. SAC