Dianne Dominguez
Kaiser Permanente
Pomona,CA
11
Years of experience
2
Languages
Compassionate hospital volunteer delivering impactful support to healthcare teams. Strong problem-solving skills and efficient administrative capabilities enable effective multitasking in dynamic settings. Committed to enhancing patient care and operational efficiency through collaboration and professionalism.
Work History
2 Months
08.2026 - Current
2 Months
Clinical Volunteer - Med-surge Unit
Kaiser Permanente
08.2026 - Current
- Streamlined unit operations by managing a high-volume, multi-line phone system, accurately taking messages, and triaging urgent patient requests to nursing staff for timely responses.
- Facilitated smooth daily operations for a 32+ resident long-term care unit, managing front-desk logistics and visitor requests.
- Restocked patient rooms and supply carts with essential Personal Protective Equipment (PPE), linens, and hygiene kits to maintain shift readiness.
- Conducted hourly patient comfort rounds, delivering non-clinical support such as blankets, water, pillows to enhance patient comfort and satisfaction.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Reported patient requests, concerns, and other observations to staff.
5 Years 7 Months
05.2019 - 12.2024
5 Years 7 Months
Virtual Vacation Rental Co-host
Virtual Airbnb.Booking.com, Agoda | Quezon City, Philippines
05.2019 - 12.2024
- Handled guest inquiries across a short-term rental platform via phone, email, and chat to maintain clear, professional communication.
- Coordinated check-in instructions, access details, and arrival support for remote guests.
- Resolved reservation changes, cancellations, and special requests through prompt, clear communication.
- Monitored calendar availability to prevent double bookings and scheduling conflicts.
- Resolved technical issues including Wi-Fi, appliances, and smart locks remotely, decreasing negative reviews related to property malfunctions by 20%.
- Supervised cleaning staff and turnover schedules across multiple properties, conducting virtual inspections to ensure 100% adherence to brand cleanliness standards.
- Procured and tracked essential inventory, managing restocking schedules for linens, amenities, and consumables to guarantee 100% guest readiness.
- Maintained accurate booking records, executed pricing updates, and ensured platform compliance with requirements.
1 Year 1 Month
04.2016 - 05.2017
1 Year 1 Month
BARISTA
Starbucks
04.2016 - 05.2017
- Prepared handcrafted beverages following Starbucks recipes and quality standards.
- Delivered friendly customer service while resolving questions and concerns promptly.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Restocked milk, syrups, pastry cases, and essential supplies throughout shift
- Upheld rigorous sanitation and food safety standards by following a daily cleaning protocol for espresso machines, grinders, and dining areas.
- Processed customer orders accurately using POS systems and cash handling procedures.
- Optimized inventory management by tracking daily consumption and restocking cases, which minimized waste and ensured accurate supply ordering.
- Served over 100+ customers daily in a fast-paced. high-end environment.
- Increased revenue by consistently promoting seasonal specials and upselling add-on items.
- Maintained a calm and efficient workflow during peak morning rushes, ensuring orders were fulfilled accurately and timely.
Education
Medical Assistant - Health Care Administration
Mt. SAC | 11-2026
Bachelor's - Hotel and Restaurant Management
System Technology Institute | 05-2016
Skills
Patient care assistance
Health Monitoring
HIPAA compliance
Clinical terminology proficiency
Proficient in medical vocabulary
Task prioritization
Injection
Vital signs
Languages
English - Expert
Tagalog
Languages
5
Timeline
Clinical Volunteer - Med-surge Unit
Kaiser Permanente
08.2026 - CurrentRead more
Virtual Vacation Rental Co-host
Virtual Airbnb.Booking.com, Agoda
05.2019 - 12.2024Read more
BARISTA
Starbucks
04.2016 - 05.2017Read more
Mt. SAC - Medical Assistant, Health Care Administration
Read more
System Technology Institute - Bachelor's, Hotel and Restaurant Management
Read more