Dianne Drolet

Salem,NH

Summary

Dynamic Customer Service Coordinator with a proven track record at Cinemark Movie Theatre, excelling in customer relationship management and problem-solving. Recognized for enhancing patron satisfaction through effective communication and training initiatives. Resourceful and dependable, I consistently resolve complaints and foster positive customer engagement, ensuring a loyal clientele.

Overview

years of professional experience

Work History

Customer Service Coordinator

Cinemark Movie Theatre

01.2019 - 07.2024

Assisted patrons with ticket purchases and inquiries at the box office.
Resolved customer complaints promptly to enhance patron satisfaction and loyalty.
Trained new staff on customer service protocols and operational procedures.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Consulted with customers regarding needs and addressed concerns.
Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
Maintained accurate records of customer interactions and transactions.
Provided training for new employees on company policies and procedures related to customer service.

Shift Leader

Shaws

04.2014 - 12.2018

Supervised team operations during high-traffic shifts.
Trained new employees on store policies and procedures.
Managed inventory levels and restocked shelves as needed.
Ensured compliance with health and safety regulations consistently.
Assisted customers with inquiries and resolved issues promptly.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Resolved customer complaints promptly and professionally.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Maintained an organized work environment by delegating tasks to staff as needed.
Delegated tasks to employees and monitored activities and task completion.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.

Cashier

Cumberland Farms

07.2010 - 09.2014

Processed customer transactions efficiently and accurately at busy convenience store.
Managed cash drawer, ensuring balanced and secure transactions throughout shifts.
Assisted customers with product inquiries, providing friendly and knowledgeable service.
Maintained cleanliness and organization of checkout area and surrounding spaces.
Collaborated with team members to manage inventory levels and stock shelves.
Implemented effective communication with customers to resolve issues promptly.
Trained new cashiers on company policies and operational procedures consistently.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Pinkerton Academy

Skills

Team Oriented: Work well with other staff, able to lead, collaborate, and take initiative when needed
Customer relationship management
Effective communication
Problem solving
Customer engagement

Interpersonal Skills: Listen attentively, validate, seek understanding, and respond appropriately
Professional: Prompt, dependable, loyal
Decision Making: Making good judgements in what to do in difficult situations
Creative: Utilize imagination and art background to come up with ways to solve problems or develop ideas
Resourceful: Investigate, build connections and establish supports between consumer and community

Accomplishments

Manager of the year for Wendys in 1999

Timeline