Dianne Falls
Benton,AR
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. . High-functioning with successful background in . Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures. Helpful Patient Service Representative with 40+ years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of and commitment to patient happiness. Experienced with over 40+ years of experience in . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
44
44
years of professional experience
Work History
Patient Services Coordinator 1
University Medical Center Hospital
Little Rock, AR
06.1978 - Current
- Answers phones send to the appropriate department
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Used Epic to maintain electronic patient files, successfully maintaining patient files.
- Scheduled procedures to enter appointment date and time into computerized scheduler.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient availability during for scheduling process to reduce reschedules and cancellations.
- Collaborates with CDF and AIC for add on cases, level cases and trauma procedures
- Communicate with physical plant regarding repairs
- Maintain the operating room schedules for surgeon's availability.
- Collaborates with central sterile supply and instrumentation for add on cases
- Run errands when needed
Education
High School Diploma -
Forrest City High School
Forrest City, AR05.1977
Skills
- Administrative and Office Support
- Resolving Problems
- Patient Greeting
- Discipline and Feedback
- Registration and Scheduling
- Appointment Confirmation
- Providing Information and Resources
- Patient Flow Coordination
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Gathering Information From Patients
- Patient Engagement
- Call Transfers
- Information Assistance
- Office Supplies and Inventory
- Multi-Line Telephone Systems
- EPIC EMR
Timeline
Patient Services Coordinator 1
University Medical Center Hospital
06.1978 - Current
High School Diploma -
Forrest City High School
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