Open To Work
DIANNE GRIFFIN
CITY ELECTRIC SUPPLY
Greensboro,NC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Credit Manager
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Greensboro, NCCharlotte, NC
Open to relocation:
Yes
Minimum Desired Compensation
$70000/yr
Important To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingCareer advancement
5
Years of experience
Detail-oriented professional skilled in credit evaluation and risk assessment. Focused on improving operational efficiency and customer satisfaction through effective communication and relationship management.
Work History
CREDIT MANAGER
1 Year 2 Months- Evaluated and approved credit applications based on thorough financial analysis and risk assessment.
- Evaluated risks and established credit limits in compliance with company policies.
- Monitored payment trends and identified potential delinquency for proactive management.
- Reviewed outstanding accounts and coordinated collection efforts with team members, increasing recovery rates through targeted strategies.
- Developed and implemented strategies for effective debt collection, reducing delinquencies.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Conducted periodic reviews of existing clients to adjust credit limits and terms.
- Trained junior staff on credit procedures and best practices to ensure compliance.
- Created standard operating procedures and delivered training to credit personnel, enhancing compliance and operational efficiency.
- Collaborated with sales teams to address credit issues affecting customer relationships.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in the company's accounting system.
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
- Leveraged technology to improve the efficiency and accuracy of credit management processes.
- Attended professional training sessions to enhance credit management skills. to facilitate accurate and productive credit management.
- Conducted periodic reviews of existing clients to adjust credit limits and terms.
Assistant Credit Manager
9 Months- Assisted in managing credit applications for new and existing customers.
- Reviewed credit reports to assess customer creditworthiness and risk levels.
- Maintained accurate records of customer accounts and payment histories to support effective credit management.
- Processed payments and reconciled discrepancies in customer accounts.
- Communicated with customers regarding payment terms and credit limits.
- Implemented procedures to improve efficiency in the credit approval process.
- Collaborated with sales team to resolve customer credit issues effectively.
- Trained junior staff on best practices for assessing credit applications.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Coordinated with internal departments to resolve customer inquiries or disputes about billing and payment issues.
- Identified and implemented process improvements to enhance efficiency within the credit department.
- Assisted in developing credit policies and procedures to ensure compliance and standardization.
- Reconciled discrepancies between customer accounts to maintain accurate records.
- Investigated customer complaints regarding credit decisions or account activity.
- Completed ongoing professional training to facilitate accurate and productive credit management.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Credit Assistant
11 Months- Processed credit applications for customers at City Electric Supply.
- Reviewed customer accounts to ensure timely payments and accurate recordkeeping.
- Managed customer inquiries regarding credit terms and balances to ensure clarity and understanding.
- Maintained organized documentation of credit policies and procedures.
- Collaborated with sales staff to resolve credit-related issues efficiently.
- Prepared reports on outstanding credits for management review and analysis.
- Assisted in the collection of delinquent accounts by following up on past due balances via telephone or mail correspondence.
- Prepared reports summarizing customer accounts receivable activity.
- Created new customer accounts within accounting systems, ensuring accuracy of all data entered.
- Generated monthly aging reports for management review of customer account status.
- Reconciled accounts receivable discrepancies by researching invoices, payments and credits.
- Compiled and organized data from various sources into reporting formats to support informed decision-making.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
AR CLERK
2 Years 3 Months- Managed customer accounts, ensuring timely payments and resolving discrepancies.
- Processed incoming payments in compliance with financial policies and procedures.
- Investigated customer account discrepancies and initiated corrective actions.
- Assisted customers with questions regarding billing or payment issues.
- Collaborated with sales team to resolve billing inquiries, enhancing customer satisfaction.
- Prepared reports summarizing account statuses for management review.
- Generated monthly financial reports for management review.
- Assisted in month-end closing procedures to support accurate financial reporting and compliance.
- Performed month-end close activities related to accounts receivable transactions such as accruals, reconciliations, journal entries.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Maintained a database of customer accounts including contact information, payment history, and credit limits.
- Identified and implemented process improvements to streamline operations.
- Supported audits by providing documentation and information.
Administrative Assistant
3 Months- Managed schedules for financial advisors and ensured timely appointments.
- Coordinated scheduling of appointments for clients and internal staff to optimize time management. between clients and customers and internal staff members.
- Coordinated client communications and maintained professional correspondence to enhance client relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors and responded to inquiries, ensuring visitors received accurate information and were directed to appropriate personnel.
- Organized and maintained confidential client files and financial documents.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Administered database systems to ensure accurate customer contact information. containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Business Administration
Skills
Credit evaluation
Risk assessment
Debt collection methods
Financial reporting
Credit policy development
Customer relationship management
Team leadership
Problem solving
Workflow coordination
Timeline
CREDIT MANAGER
CITY ELECTRIC SUPPLY
08.2025 - CurrentRead More
Assistant Credit Manager
CITY ELECTRIC SUPPLY
11.2024 - 08.2025Read More
Credit Assistant
CITY ELECTRIC SUPPLY
12.2023 - 11.2024Read More
AR CLERK
CITY ELECTRIC SUPPLY
09.2021 - 12.2023Read More
Administrative Assistant
LUMINA WEALTH MANAGEMENT
05.2021 - 08.2021Read More
University of North Carolina At Greensboro
Bachelor of Science from Business Administration
Read More