Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Tina Ferro

Plainville,Connecticut

Summary

Dynamic Credit Manager with proven expertise at Superior Products Distribution, excelling in financial analysis and debt negotiation. Successfully implemented innovative credit policies, enhancing operational efficiency and reducing delinquencies by 20%. Adept at building strong customer relationships and leading teams to achieve high performance in credit risk management.

Overview

17
17
years of professional experience

Work History

Credit Manager

Superior Products Distribution
Putnam, CT
11.2011 - 05.2025
  • Analyzed financial data to determine the degree of risk involved in extending credit.
  • Provided guidance and support to other departments regarding the development of new credit policies and procedures.
  • Ensured timely and accurate processing of all credit transactions.
  • Researched industry trends in order to develop innovative strategies for improving collection processes.
  • Prepared monthly departmental reports summarizing the status of outstanding receivables.
  • Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
  • Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
  • Evaluated customer applications for credit limits in accordance with established guidelines.
  • Collected overdue payments from customers using various methods such as phone calls, emails or letters.
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Monitored customer account details for payment activity.
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Submitted delinquent accounts to collections department or outside resources.
  • Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
  • Managed and monitored corporate credit policies to minimize risk and ensure compliance.
  • Negotiated terms with clients facing financial difficulties to maximize recovery and maintain relationships.
  • Enhanced customer satisfaction by providing timely and informed credit decisions.
  • Monitored economic trends and industry developments to proactively adjust credit policies.
  • Led, trained, and supervised credit department staff, promoting a culture of high performance and accountability.
  • Coordinated with sales and customer service departments to align credit policies with business objectives.
  • Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Maintained accurate and up-to-date records of all credit transactions and decisions.
  • Evaluated and approved credit applications based on thorough financial analysis and risk assessment.
  • Oversaw credit review process, ensuring timely and accurate assessments.
  • Conducted detailed financial analyses to determine creditworthiness of potential and existing clients.
  • Developed and implemented strategies for effective debt collection, reducing delinquencies.
  • Established credit limits by analyzing financial information and assessing market conditions.
  • Prepared and presented regular reports on credit risk exposure and performance to senior management.
  • Conducted periodic reviews of existing clients to adjust credit limits and terms as necessary.
  • Created financial management mechanisms to minimize financial risk to business.

Credit Manager

Builders Hardare
West Hartford, Connecticut
05.2008 - 10.2011
  • Analyzed financial data to determine the degree of risk involved in extending credit.
  • Ensured timely and accurate processing of all credit transactions.
  • Prepared monthly departmental reports summarizing the status of outstanding receivables.
  • Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
  • Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
  • Collected overdue payments from customers using various methods such as phone calls, emails or letters.
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Managed and monitored corporate credit policies to minimize risk and ensure compliance.
  • Negotiated terms with clients facing financial difficulties to maximize recovery and maintain relationships.
  • Enhanced customer satisfaction by providing timely and informed credit decisions.
  • Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Maintained accurate and up-to-date records of all credit transactions and decisions.
  • Evaluated and approved credit applications based on thorough financial analysis and risk assessment.
  • Conducted detailed financial analyses to determine creditworthiness of potential and existing clients.
  • Established credit limits by analyzing financial information and assessing market conditions.

Education

High School Diploma -

Southington High School
Southington, CT
06-1982

Skills

  • Financial analysis
  • Credit evaluation
  • Debt negotiation
  • Credit policy management
  • Fraud detection
  • Staff training
  • Operational efficiency
  • Customer service
  • Credit reports
  • Credit risk management
  • Application processing
  • Application review
  • Credit analysis
  • Debt restructuring
  • Reporting
  • Time management abilities
  • Self motivation
  • Problem-solving aptitude
  • Relationship building and management
  • Teamwork

Affiliations

  • NACM Member
  • Worked for Non-Profit Organization
  • Volunteered at Bread for Life

Accomplishments

  • Superior Award - 10 Dedication
  • Management Award

References

References available upon request.

Timeline

Credit Manager

Superior Products Distribution
11.2011 - 05.2025

Credit Manager

Builders Hardare
05.2008 - 10.2011

High School Diploma -

Southington High School

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