Dianne Leaven
Retired From State Of NC
Raleigh,NC
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of post-secondary education
21
21
years of professional experience
Work History
Adminstrative Assistant II
Nortih Carolina Department Of Public Services
Raleigh, NC
09.2002 - 01.2021
- Supported efficient documentation by organizing inmates charts, performing notary for legal materials. scan incoming and outgoing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Filled in as acting supervisor in her absence
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to inmates.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Retail Store Associate
Duluth Trading
Cary, NC
10.2017 - 04.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized showroom accessories and restocked shelves through conversation and interests
- Displayed merchandise by arranging in appealing ways to boost sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Supported loss prevention goals by monitoring shopper behavior.
Education
High School Diploma -
HD Woodson High School
Washington, DC 09.1974 - 06.1976
Associate of Arts - Business/Accounting
Prince George's Community College
Upper Marlboro, MD 09.1977 - 03.1979
Associate of Arts - Corrections
Alamance Community College
Haw River, NC 08.1986 - 06.1988
Associate of Arts - Criminal Justice
Alamance Community College
Haw River, NC 01.1989 - 05.1991
Skills
Office administration
undefinedTimeline
Retail Store Associate
Duluth Trading
10.2017 - 04.2020
Adminstrative Assistant II
Nortih Carolina Department Of Public Services
09.2002 - 01.2021
Associate of Arts - Criminal Justice
Alamance Community College
01.1989 - 05.1991
Associate of Arts - Corrections
Alamance Community College
08.1986 - 06.1988
Associate of Arts - Business/Accounting
Prince George's Community College
09.1977 - 03.1979
High School Diploma -
HD Woodson High School
09.1974 - 06.1976
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