Overview
Work History
Education
Skills
Timeline
Generic

DIANNE L. WIGGS

Overview

16
16
years of professional experience

Work History

Quality Assurance Manger

EquusWorks Workforce Solutions
01.2019 - Current
  • Managed administrative needs and provided supervision of day to day operations of the projects.
  • Oversees the activities of the center and functional areas.
  • Manage employees and existing personnel in accordance with company and contract requirements ensuring compliance with Center / ResCare policies and procedures.
  • Compile and analyze information from a variety of sources to assist in the preparation of reports.
  • Compare performance data to contract and/or state goals on a weekly/monthly and yearly basis
  • Facilitate staff training
  • Responsible for interacting and responding to inquiries by Funding Source and or ResCare on present contracts
  • Conducting training and needs assessment
  • Provides leadership in developing and implementing solutions for various organizational challenges to the company.
  • Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, ResCare or immediate supervisor as required
  • May conduct monthly meetings involving all staff Interprets and applies regulations and policies and ensures consistency and compliance with governing laws and regulations.
  • Investigates, troubleshoots and develops/recommends solutions to inquiries, problems and issues.

Social Worker

Per Diem
07.2017 - 03.2020
  • Intake and Assessment of new clients/residents
  • Dispense medication and monitoring of all medications
  • Provide counseling and support of residents
  • Assist with housing placement and support in conjunction with Project Director
  • Perform daily Wellness checks

CRT Operations Manager

Fedcap Rehabilitation Services
06.2016 - 12.2019
  • Supervised 10+ social workers and 2 RN’s for the smooth operation of FedCap’s Clinical Review Team at 2 locations; responsibilities include ensuring standard operating procedures are fully enforced; quality review of client’s assessment and rendering positive feedback.
  • Coordinated weekly and individual staff meetings for growth and development of qualified health professionals; managed timekeeping, schedules, and vacations. Report directly to CRT Physicians

Supervisor Social Worker

Fedcap Rehabilitation Services
01.2013 - 05.2016
  • Transitioned from Rescare Workforce Services to Fedcap Rehabilitation Services when contract ended. Promoted to supervisor following 4 years of dedicated service. Supervised a staff of 7 LMSW/MSW’s 2 RN’s and 1 administrative assistant to ensure the timely processing of client intakes and assessments.
  • Work closely with Medical Physician and medical sites to coordinate all required referrals, appointments, and follow ups are conducted; liaison between various departments to support continuity of care and services
  • Prepare statistical reports for the Clinical Review Team for HRA review and audits;
  • Initiated, performed and oversee special projects to establish new procedures and initiatives to streamline the Clinical Review Team process.

Clinical Review Team Social Worker

Rescare Workforce Services
03.2009 - 12.2012
  • Medically assessed low-income clients to determine their feasibility to return to employment or to determine other appropriate measures to be taken.
  • Reviewed Biopsychosocial Reports that were conducted within a one year period to help determine appropriate measures to be taken in assisting low-income clients.
  • Monitored client compliance with outcomes as directed by physician to ensure low-income clients received all possible assistance within HRA guidelines.

Education

MSW -

Syracuse University
Syracuse, NY
01.1994

BS - Health & Business Administration

Herbert H. Lehman College
Bronx, NY
01.1981

Skills

  • 20 years mid-level Supervisory Skills
  • HIPPA Compliant Officer
  • HRA Review Team
  • Analytical Skills
  • Overseeing Seeing Clinical Assessments
  • Excellent Communication Skills
  • Corporate Compliance
  • Ethical
  • Transitional Programing Skills
  • Working with Physicians

Timeline

Quality Assurance Manger

EquusWorks Workforce Solutions
01.2019 - Current

Social Worker

Per Diem
07.2017 - 03.2020

CRT Operations Manager

Fedcap Rehabilitation Services
06.2016 - 12.2019

Supervisor Social Worker

Fedcap Rehabilitation Services
01.2013 - 05.2016

Clinical Review Team Social Worker

Rescare Workforce Services
03.2009 - 12.2012

BS - Health & Business Administration

Herbert H. Lehman College

MSW -

Syracuse University

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DIANNE L. WIGGS