DIANNE L. WIGGS
Overview
16
16
years of professional experience
Work History
Quality Assurance Manger
EquusWorks Workforce Solutions
Brooklyn, NY
01.2019 - Current
- Managed administrative needs and provided supervision of day to day operations of the projects.
- Oversees the activities of the center and functional areas.
- Manage employees and existing personnel in accordance with company and contract requirements ensuring compliance with Center / ResCare policies and procedures.
- Compile and analyze information from a variety of sources to assist in the preparation of reports.
- Compare performance data to contract and/or state goals on a weekly/monthly and yearly basis
- Facilitate staff training
- Responsible for interacting and responding to inquiries by Funding Source and or ResCare on present contracts
- Conducting training and needs assessment
- Provides leadership in developing and implementing solutions for various organizational challenges to the company.
- Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, ResCare or immediate supervisor as required
- May conduct monthly meetings involving all staff Interprets and applies regulations and policies and ensures consistency and compliance with governing laws and regulations.
- Investigates, troubleshoots and develops/recommends solutions to inquiries, problems and issues.
Social Worker
Per Diem
Brooklyn, NY
07.2017 - 03.2020
- Intake and Assessment of new clients/residents
- Dispense medication and monitoring of all medications
- Provide counseling and support of residents
- Assist with housing placement and support in conjunction with Project Director
- Perform daily Wellness checks
CRT Operations Manager
Fedcap Rehabilitation Services
Brooklyn, NY
06.2016 - 12.2019
- Supervised 10+ social workers and 2 RN’s for the smooth operation of FedCap’s Clinical Review Team at 2 locations; responsibilities include ensuring standard operating procedures are fully enforced; quality review of client’s assessment and rendering positive feedback.
- Coordinated weekly and individual staff meetings for growth and development of qualified health professionals; managed timekeeping, schedules, and vacations. Report directly to CRT Physicians
Supervisor Social Worker
Fedcap Rehabilitation Services
Brooklyn, NY
01.2013 - 05.2016
- Transitioned from Rescare Workforce Services to Fedcap Rehabilitation Services when contract ended. Promoted to supervisor following 4 years of dedicated service. Supervised a staff of 7 LMSW/MSW’s 2 RN’s and 1 administrative assistant to ensure the timely processing of client intakes and assessments.
- Work closely with Medical Physician and medical sites to coordinate all required referrals, appointments, and follow ups are conducted; liaison between various departments to support continuity of care and services
- Prepare statistical reports for the Clinical Review Team for HRA review and audits;
- Initiated, performed and oversee special projects to establish new procedures and initiatives to streamline the Clinical Review Team process.
Clinical Review Team Social Worker
Rescare Workforce Services
Long Island City, NY
03.2009 - 12.2012
- Medically assessed low-income clients to determine their feasibility to return to employment or to determine other appropriate measures to be taken.
- Reviewed Biopsychosocial Reports that were conducted within a one year period to help determine appropriate measures to be taken in assisting low-income clients.
- Monitored client compliance with outcomes as directed by physician to ensure low-income clients received all possible assistance within HRA guidelines.
Education
MSW -
Syracuse University
Syracuse, NY01.1994
BS - Health & Business Administration
Herbert H. Lehman College
Bronx, NY01.1981
Skills
- 20 years mid-level Supervisory Skills
- HIPPA Compliant Officer
- HRA Review Team
- Analytical Skills
- Overseeing Seeing Clinical Assessments
- Excellent Communication Skills
- Corporate Compliance
- Ethical
- Transitional Programing Skills
- Working with Physicians
Timeline
Quality Assurance Manger
EquusWorks Workforce Solutions
01.2019 - Current
Social Worker
Per Diem
07.2017 - 03.2020
CRT Operations Manager
Fedcap Rehabilitation Services
06.2016 - 12.2019
Supervisor Social Worker
Fedcap Rehabilitation Services
01.2013 - 05.2016
Clinical Review Team Social Worker
Rescare Workforce Services
03.2009 - 12.2012
BS - Health & Business Administration
Herbert H. Lehman College
MSW -
Syracuse University