Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dianne Mejias Gonzalez

Miami,FL

Summary

Dynamic Operations Manager with a proven track record at Banco Metropolitano S.A., excelling in incident management and quality assurance. Enhanced profitability through streamlined operations and effective communication. Skilled in performance reporting and training, fostering a high-performing team while ensuring compliance and operational excellence. Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience

Work History

Operations Manager

Banco Metropolitano S.A.
06.2018 - 03.2022
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Universal Banker

Banco Metropolitano S.A.
10.2017 - 06.2018
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.

Teller

Banco Metropolitano
08.2014 - 10.2017
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

High School Diploma -

Aracelio Iglesias Diaz
Havana, Cuba
02-2004

Skills

  • Incidents management
  • Performance reporting
  • Production
  • Marketing
  • Quality assurance and control
  • Document control

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Operations Manager

Banco Metropolitano S.A.
06.2018 - 03.2022

Universal Banker

Banco Metropolitano S.A.
10.2017 - 06.2018

Teller

Banco Metropolitano
08.2014 - 10.2017

High School Diploma -

Aracelio Iglesias Diaz
Dianne Mejias Gonzalez
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