Dianne Persaud
Apopka,FL
Summary
Results-driven professional with a strong background in healthcare operations. Skilled in problem resolution and critical thinking, successfully managing projects to improve turnaround times and foster collaboration among team members.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Prior Authorization Representative Level 2
BioPlus Specialty Pharmacy
Lake Mary, FL
08.2023 - Current
- Streamlined prior authorization processes, enhancing turnaround time for approvals.
- Collaborated with healthcare providers to gather necessary documentation for insurance verification.
- Trained new representatives on procedures, policies, and usage of authorization software systems.
- Developed training materials for team members on navigating complex prior authorization requirements.
- Contributed to a positive work environment by effectively communicating with team members and fostering collaboration.
- Managed and completed specialized projects assigned by management and department leadership, including Data Entry/contact manager delays, ANCR/escalations, AEQ cleanup, TAT-related tasks, and a director-led project focused on identifying and defining responsibilities associated with Delivery Options, while simultaneously managing daily assigned tasks and responsibilities. Maintained accuracy, efficiency, and timely completion across all projects while adhering to established processes and deadlines.
Lead Pharmacy Technician
CVS Pharmacy
Altamonte Springs, FL
10.2021 - 07.2023
- Supervised daily pharmacy operations to ensure compliance with regulatory standards.
- Trained and mentored junior pharmacy technicians on best practices and procedures.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Collaborated with pharmacists to enhance patient care through medication management initiatives.
- Implemented workflow improvements that increased efficiency in prescription processing.
- Developed training materials for new hires to streamline onboarding processes.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Manager
Foot Locker
Altamonte Springs, FL
10.2019 - 07.2021
- Led a team in achieving sales goals through effective product placement and customer engagement strategies.
- Trained staff on customer service best practices, enhancing overall store experience for shoppers.
- Streamlined daily operations by implementing efficient scheduling and task delegation processes.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Conducted regular performance reviews, providing constructive feedback to support employee development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Daycare Teacher
SuperKids Academy
Forest City, FL
06.2017 - 08.2019
- Developed and implemented age-appropriate lesson plans fostering cognitive and social development.
- Created engaging activities promoting physical, emotional, and intellectual growth in children.
- Supervised daily classroom operations ensuring safety, cleanliness, and organization.
- Collaborated with parents to address children's needs and track developmental progress.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05.2025
Skills
- Authorizations
- Patient insurance authorizations
- Cover determination requests
- Benefit coverage
- Advanced medical terminology
- HIPAA compliance
- Attention to detail
- Time management
- Critical thinking
- Problem resolution
- Teamwork and collaboration
- Effective communication
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Prior Authorization Representative Level 2
BioPlus Specialty Pharmacy
08.2023 - Current
Lead Pharmacy Technician
CVS Pharmacy
10.2021 - 07.2023
Manager
Foot Locker
10.2019 - 07.2021
Daycare Teacher
SuperKids Academy
06.2017 - 08.2019
Bachelor of Arts - Criminology
University of South Florida