Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Dianne Tan

Brooklyn

Summary

A results-driven and entrepreneurial Senior Partnership Manager with 8+ years of experience in forging and managing strategic partnerships, driving revenue growth, and leading product development initiatives in global markets. Proven ability to develop and execute unique partner strategies, build senior-level relationships, and collaborate cross-functionally with Product, Engineering, Sales, and Marketing teams to launch new products and scale platforms. Adept at leveraging data analysis to identify opportunities, improve operations, and deliver impactful business outcomes. Eager to bring a strong background in e-commerce, technology partnerships, and strategic account management to Airbnb to accelerate offerings and expand into new markets.

Overview

7
7
years of professional experience

Work History

Global Partner Manager

Uber
New York
09.2024 - Current
  • Responsible for managing the global relationship with Uber Direct's largest OFD account, focusing on strategic business revenue growth
  • Lead day-to-day interactions with senior executives and key decision makers within partner organizations
  • Monitors, analyzes, and reports on partner performance to both internal and external stakeholders, driving data-informed decisions
  • Drive global initiatives by leading key work streams in concert with regional teams and the Enterprise Org
  • Identifies and implements operational improvements for key partners, couriers, and end consumers by analyzing data and leading high-impact growth initiatives

Partner Manager

Uber
New York
01.2023 - 09.2024
  • Owned and executed the growth strategy for Uber Direct merchants in Convenience and Grocery, directly contributing to e-commerce channel expansion.
  • Spearheaded the full lifecycle of key merchant partnerships, from acquisition and onboarding to retention, serving as the primary liaison.
  • Developed and implemented a scalable framework and SOPs for merchant onboarding and training, showcasing an ability to build for scale.
  • Collaborated with internal teams to drive product development and process enhancements, influencing new product features based on market needs and partner feedback.

Partner Operations Manager

Snapchat
Singapore
03.2022 - 12.2023
  • Built and maintained strong relationships with strategic platform partners (e.g., Google, FlipKart, Samsung) to integrate Snap’s AR technology, demonstrating experience with technology partnerships and API integrations.
  • Supported product marketing and operations for Snapchat’s Camera Kit, collecting and analyzing partner feedback to scope new product requirements with Product and Engineering.
  • Defined operational processes and developed training resources for Partnerships and Engineering teams, showcasing ability to scale new platforms.
  • Owned partner onboarding and training for Camera Kit in APAC, effectively surfacing key product features like AR Shopping Suite to partners.

Partner Manager

TikTok
Singapore
06.2020 - 01.2022
  • Sourced, qualified, and onboarded 3P creative partners into the TikTok Marketing Partners Program, developing resources to streamline acquisition and onboarding.
  • Led integration on internal CRM and developed sales enablement sessions, illustrating experience in scaling partner programs.
  • Collaborated with Sales, Advertising, Product, and Strategy teams to leverage 3P partners for innovative campaigns and to prioritize the product pipeline based on partner feedback.

Account Manager

Airbnb
Singapore
07.2018 - 06.2020
  • Managed the sales pipeline from acquisition to onboarding and retention of key business accounts in the ANZ region.
  • Served as the main point of contact for key accounts, providing escalated support through collaboration with Product, Engineering, and Marketing.
  • Appointed Sales Enablement Specialist, developing sales training content and partnering with global sales teams.
  • Partnered with Revenue Operations to define key sales support systems and processes, and developed an internal CRM program for scalability and performance tracking.

Education

BBA - Business Administration

National University of Singapore
Singapore
08-2012

Skills

  • Partner relationship management
  • Data analysis
  • Strategic planning
  • Operational improvements
  • Product development
  • Performance monitoring
  • Sales enablement
  • Market expansion
  • Stakeholder engagement
  • API integration
  • Project management

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Global Partner Manager

Uber
09.2024 - Current

Partner Manager

Uber
01.2023 - 09.2024

Partner Operations Manager

Snapchat
03.2022 - 12.2023

Partner Manager

TikTok
06.2020 - 01.2022

Account Manager

Airbnb
07.2018 - 06.2020

BBA - Business Administration

National University of Singapore

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