Diannie Harbert
Bryant,IN
Summary
Dynamic sales representative with expertise in customer service, sales techniques, and inventory management. Committed to driving customer satisfaction and loyalty through effective communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Cashier/Customer Service Representative
Wal-Mart Supercenter
Portland , IN
09.2023 - 04.2025
- Processed customer transactions efficiently at high-traffic retail location.
- Assisted customers with product inquiries and provided friendly service.
- Maintained accurate cash register and balanced daily cash drawer.
- Handled returns and exchanges in accordance with store policies.
- Educated customers on loyalty programs and store promotions effectively.
- Ensured cleanliness of checkout area and maintained organized workspace.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
Sales Representative
Cricket Wireless
Portland, IN
04.2025 - 08.2025
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Assisted in maintaining inventory levels for seamless sales operations and product availability.
- Educated customers on wireless products and plans for informed purchasing decisions.
- Engaged in promotional activities to drive awareness of new products and services.
- Monitored competitor offerings to stay updated on market trends and pricing strategies.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
Shipping and Receiving
Dunhams Distribution Center
Marion, Indiana
01.2004 - 02.2005
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Ensured compliance with safety regulations while handling hazardous materials during shipping and receiving operations.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Managed shipping and receiving functions, including preparing orders for shipment, unloading incoming freight, inspecting products for quality control, and verifying quantities received against purchase orders.
- Processed orders quickly and accurately while adhering to company policies and procedures regarding shipping and receiving activities.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
Education
Marion High
Marion, INSkills
- Customer relationship management
- Sales techniques
- Product education
- Inventory management
- Market analysis
- Transaction processing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Representative
Cricket Wireless
04.2025 - 08.2025
Cashier/Customer Service Representative
Wal-Mart Supercenter
09.2023 - 04.2025
Shipping and Receiving
Dunhams Distribution Center
01.2004 - 02.2005
Marion High