Results-oriented Account Management and Customer Relations Professional with 6+ years of experience managing client portfolios, negotiating complex cases, and driving customer satisfaction in finance, healthcare, insurance, and tech sectors. Known for building lasting client relationships, resolving high-stakes service issues, and aligning product offerings with customer needs. Adept at navigating CRM platforms, coordinating across departments, and achieving account retention through trust, transparency, and strategic communication.
Hi, I’m
Diante Butler
Account Managment
Houston,TX
Summary
Overview
7
years of professional experience
Work History
Baylor St. Luke’sHouston, TX
Patient Access Representative
07.2024 - 02.2025
Job overview
- Company Overview: Conifer Health Solutions
- Provided front-line support and intake for outpatient lab services while coordinating insurance and registration procedures.
- Maintained professionalism and efficiency while resolving scheduling and access issues in a high-volume setting.
- Served as the first point of contact for patients, ensuring their onboarding experience was streamlined and positive.
- Conifer Health Solutions
Molina HealthcareHouston, TX
Appeals and Grievances Specialist
08.2023 - 09.2024
Job overview
- Company Overview: ICON Consultants
- Handled escalated member and provider disputes with a focus on customer service, policy interpretation, and case resolution.
- Communicated clearly and empathetically with clients throughout the appeals process, maintaining satisfaction and compliance.
- Documented each case thoroughly and liaised with multiple departments to meet time-sensitive appeal deadlines.
- ICON Consultants
MassMutualHouston, TX
Annuity Insurance Agent
08.2022 - 07.2023
Job overview
- Built and managed a portfolio of clients seeking annuity and retirement products, providing consultative financial support.
- Conducted in-depth needs assessments and presented tailored annuity solutions to build long-term customer relationships.
- Processed account changes, managed post-sale follow-ups, and ensured alignment of financial products with client goals.
Beyond FinanceHouston, TX
Debt Negotiator / Account Manager
06.2021 - 08.2022
Job overview
- Managed a portfolio of 1,000+ client accounts, providing support and customized financial solutions.
- Negotiated directly with creditors on clients' behalf, reducing overall debt obligations and preventing bankruptcies.
- Leveraged CRM platforms to manage all account activities and track interactions across the full client lifecycle.
- Delivered personalized service to drive retention and build trust throughout sensitive financial processes.
VROOMHouston, TX
Document Specialist
01.2020 - 05.2021
Job overview
- Company Overview: Genuent
- Processed high-volume customer documentation in a fast-paced automotive sales environment.
- Interacted with funding teams and customers to troubleshoot discrepancies and close deals efficiently.
- Delivered consistent communication to ensure clients were informed and confident throughout the process.
- Genuent
Shellpoint Mortgage ServicingHouston, TX
Mortgage Insurance Agent
05.2018 - 12.2020
Job overview
- Worked directly with borrowers and internal teams to secure and manage mortgage insurance policies.
- Addressed client questions regarding terms, eligibility, and premium structures, ensuring clarity and satisfaction.
- Managed policy adjustments, cancellations, and data updates to support long-term account integrity and accuracy.
Education
Texas Southern UniversityHouston, TX
B.A. from Psychology
07.2025
University Overview
- In progress
- Online Coursework
Sam Houston MSTCHouston, TX
High School Diploma
University Overview
Skills
- Account Management
- Client Retention
- CRM Systems (Salesforce, QNXT)
- Insurance Operations
- Conflict Resolution
- Customer Experience Strategy
- Cross-Functional Collaboration
- Negotiation & Escalation Handling
- Regulatory Compliance
- Microsoft Office Suite
Timeline
Patient Access Representative
Baylor St. Luke’s
07.2024 - 02.2025
Appeals and Grievances Specialist
Molina Healthcare
08.2023 - 09.2024
Annuity Insurance Agent
MassMutual
08.2022 - 07.2023
Debt Negotiator / Account Manager
Beyond Finance
06.2021 - 08.2022
Document Specialist
VROOM
01.2020 - 05.2021
Mortgage Insurance Agent
Shellpoint Mortgage Servicing
05.2018 - 12.2020
Texas Southern University
B.A. from Psychology
Sam Houston MSTC
High School Diploma
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