Diante Robinson
Philadelphia,PA
Summary
I have a proven track record in auto Installation while also expanding my skill set in UX/UI and various other certificates. Regardless of the opportunity my work ethic and perseverance will bring value to any company. I have been recognized as a culture setter in any environment I've been a part of.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Technician
Penn Auto
Philadelphia, PA
01.2017 - Current
- Over the two years I've averaged 128% in production hours in comparison to my peers.
- Adjusted, modified or installed various equipment to enhance vehicle system and performance, such as Remote Starts, Interior Lighting Kits, and Tow Hitches.
- Diagnosed faults by using technical knowledge, computer testing equipment and specialized tools.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Communicated directly with vendors for defective parts return.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Package Handler
UPS Philadelphia Air Hub
Philadelphia, PA
10.2013 - 10.2016
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Protected company inventory by maintaining and organizing storage areas.
- Scanned and sorted packages according to destinations and service type using handheld scanner. often lifting, lowering and sliding packages that typically weigh 25-75 lbs
- Resolved conveyor system issues by clearing jams and blockages.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Engineering Intern
Philadelphia Gas Works
Philadelphia, PA
06.2013 - 08.2013
- Wrote and filed necessary documents to assist team leaders with organization.
- Collaborated with engineering staff on prototype testing and instrument modification.
- Applied industrial statistics and simulation techniques to solve engineering analysis problems.
- Used computer programs to perform complex engineering operations.
Education
UX Design (Foundations of User Experience)
Coursera
Philadelphia, PA12.2022
IT Support
Coursera
Skills
- Proficient in Figma
- Proficient in Binary Coding
- Customer Service and Support
- Power Tools and Equipment Operations (Hydraulic lifts)
- Ethical and Efficient
- Multitasking and Prioritization
- Problem Resolution
- Microsoft Teams/Word/Excel
- Aplomb
- Web Developing
- Troubleshooting
Certification
- Build Wireframes and Low-Fidelity Prototypes (2023)
- UX Design Process: Empathize, Define, and Ideate (2023)
- Foundations of User Experience (UX) Design (2022)
- Technical Support Fundamentals (2023)
Timeline
Technical Support Technician
Penn Auto
01.2017 - Current
Package Handler
UPS Philadelphia Air Hub
10.2013 - 10.2016
Engineering Intern
Philadelphia Gas Works
06.2013 - 08.2013
UX Design (Foundations of User Experience)
Coursera
IT Support
Coursera
- Build Wireframes and Low-Fidelity Prototypes (2023)
- UX Design Process: Empathize, Define, and Ideate (2023)
- Foundations of User Experience (UX) Design (2022)
- Technical Support Fundamentals (2023)
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