Summary
Overview
Work History
Education
Skills
Education
References
References
Timeline
Generic

Diarmaid O Dea

Brooklyn

Summary

Detail-oriented individual with foundational experience in client interaction and operational support. Developed skills in managing client inquiries, contributing to problem resolution, and improving service efficiency. Seeking an internship to build upon this experience and drive client success.

Overview

3
3
years of professional experience

Work History

Account Manager

DeeSide Agri Services
Dublin
10.2024 - 03.2025
  • Cultivated enduring connections with over 30 key clients, strengthening loyalty.
  • Served as primary contact for client inquiries, ensuring prompt and effective resolution.
  • Proactively identified and resolved complex client issues, minimizing negative impacts on satisfaction.
  • Leveraged client data and feedback to identify trends, informing proactive service strategies.

Assistant Operations Manager

Beyond the Pale
Manhattan
05.2024 - 10.2024
  • Managed procurement and vendor relationships for 15+ suppliers, ensuring optimal inventory and efficient product flow.
  • Directed operational management of bar stock, focusing on precise ordering and cost control to reduce waste.
  • Orchestrated client engagement for private events, overseeing customization and execution processes.
  • Developed targeted social media promotions to enhance venue visibility and increase customer engagement.

Assistant Store Manager

Top Oil
Moycullen
08.2022 - 04.2024
  • Oversaw daily operations for high-volume retail location, ensuring efficiency and profitability.
  • Directed comprehensive inventory management, optimizing stock levels and minimizing waste.
  • Cultivated strong customer relationships while resolving complex issues to enhance satisfaction.
  • Managed staff and sales processes to drive operational excellence and revenue growth.

Education

Bachelor of Business Administration -

Atlantic Technological University
Galway, County Galway

Skills

  • Client Relationship Management: Account Expansion, Negotiation, Conflict Resolution, Customer Advocacy
  • Operational Management: Inventory Control, Project Coordination, Process Improvement, Supply Chain Management
  • Business Acumen: Sales Analysis, Cost Control, Strategic Planning, Data-Driven Decision Making
  • Communication: Presentation, Active Listening, Persuasion, Cross-functional Collaboration
  • Problem-Solving: Critical Thinking, Issue Resolution, Adaptability, Proactive Solutions
  • Software & Tools: CRM Software (eg, Salesforce, HubSpot), Microsoft Excel, Social Media Platforms

Education

High 2.1

References

References available upon request.

References

References available upon request.

Timeline

Account Manager

DeeSide Agri Services
10.2024 - 03.2025

Assistant Operations Manager

Beyond the Pale
05.2024 - 10.2024

Assistant Store Manager

Top Oil
08.2022 - 04.2024

Bachelor of Business Administration -

Atlantic Technological University

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